topic Re: Auto Top Up. in Pay As You Go

Auto Top Up.

Phoneuser1950 — Sat, 14 Aug 2021 09:55:07 GMT

I have four devices linked to my O2 account.

If I try to set up auto top up the page always defaults to the same phone number, not the one I want to set up auto top up for, and as far as I can see there is no way of changing this.

There seems to be no way of contacting O2 by email or phone to query this.

Can anyone suggest a solution?

Thanks.

Re: Auto Top Up.

Cleoriff — Sat, 14 Aug 2021 10:02:05 GMT

@Phoneuser1950

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Auto Top Up.

MI5 — Sat, 14 Aug 2021 10:42:29 GMT

@Phoneuser1950

You can only have one phone linked to auto top up per account.

You need them on seperate logins to do each one individually.

Re: Auto Top Up.

Phoneuser1950 — Sat, 14 Aug 2021 11:03:17 GMT

Thanks everyone.

I deleted the number I don't want to use auto top up for from my account.

Now auto top up defaults to another number which I don't want to set up auto top up for! Seems to choose the top number in the list. The number I want to auto top up is at the bottom of the list!

Looks like I'll have to delete numbers one at a time until it defaults to the number I want to set up auto top up for. Then having set up auto top up I can relink to the removed numbers. What a palaver!

Re: Auto Top Up.

Phoneuser1950 — Tue, 17 Aug 2021 08:51:57 GMT

All sorted now. Thanks everyone.

Re: Auto Top Up.

MI5 — Tue, 17 Aug 2021 09:05:40 GMT

You're welcome

Re: Auto Top Up.

Cleoriff — Tue, 17 Aug 2021 10:00:24 GMT

@Phoneuser1950Good to hear.