topic Re: Cannot get PAC code in Pay As You Go

Cannot get PAC code

Gggggg — Tue, 13 Jul 2021 15:45:29 GMT

Cannot obtain my PAC code

“ Oops. Something went wrong.
There's been a slight problem getting your details. Please contact us for more help.”

When trying to get it via my02.

Try live chat but still in a continuous loop between safari / App Store even though I have my o2 installed.

I have no credit on my phone and don’t wish to top up just to get my PAC code.

Any help?

Re: Cannot get PAC code

Gggggg — Tue, 13 Jul 2021 15:47:27 GMT

Just to reiterate - I am unable to text or call as no credit

Re: Cannot get PAC code

Bambino — Tue, 13 Jul 2021 16:11:02 GMT

@Gggggg Calling 4445 from your phone is a free call. Alternatively, you can call customer service on 0800 032 1402 from any phone.

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am.

Re: Cannot get PAC code

MI5 — Tue, 13 Jul 2021 17:00:36 GMT

@Gggggg

I'll tag @Thomaso1 or @Anonymous who may be able to help you.

Re: Cannot get PAC code

Anonymous — Tue, 13 Jul 2021 17:15:12 GMT

@MI5 thanks for the tag @Gggggg will private message you regarding this.

Thanks

O2Simon