topic Re: Changing from Pay Monthly to PAYG in Pay As You Go

Changing from Pay Monthly to PAYG

denmitchell — Tue, 11 May 2021 09:04:09 GMT

I've arranged to close my pay monthly account. I'm being sent a PAYG sim, to change my number to PAYG. Does anyone know how I do the swap? You cant sim swap a Pay Monthly Sim to PAYG sim as far as I can tell, and they didn't tell me how to do it, so I'm confused how the change can happen?

I've been told I'll get my final bill 14 days after they close the account down.

Re: Changing from Pay Monthly to PAYG

Cleoriff — Tue, 11 May 2021 09:10:02 GMT

Hi @denmitchell

Youcan change from Pay Monthly to PAYG

We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.

If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

Re: Changing from Pay Monthly to PAYG

denmitchell — Tue, 11 May 2021 09:17:03 GMT

Hi thanks, yes I did all the call to 202 yesterday, my closure is sorted, I wasn't on refresh, so it was easy enough to sort closing it down...and they've sent the new sim.

But do I just put the new PAYG sim in my phone?

Will the sims/my number change automatically, or do I have to do something?

I've not been told how to do it.

Re: Changing from Pay Monthly to PAYG

MI5 — Tue, 11 May 2021 09:20:55 GMT

@denmitchell

Your new PAYG sim should arrive with your number already on t.

You just need to top up to activate it

If you have any problems, just call O2 on 4445 and they'll sort it for you.

Re: Changing from Pay Monthly to PAYG

Cleoriff — Tue, 11 May 2021 09:23:01 GMT

@denmitchell

If you said you wanted to keep your number the sim should have that on. If not, then do a sim swap

You need to activate it by topping up

Re: Changing from Pay Monthly to PAYG

denmitchell — Tue, 11 May 2021 09:23:58 GMT

Thats great, thank you very much.

Re: Changing from Pay Monthly to PAYG

MI5 — Tue, 11 May 2021 10:08:13 GMT

@denmitchell

Please note that you will have to call O2 if the sim doesn't arrive with your number on it.

You can't sim swap between account platforms.

Re: Changing from Pay Monthly to PAYG

denmitchell — Tue, 11 May 2021 20:40:43 GMT

Well the sim arrived, but not with my number on it.

I called to check that they had done the required work to do the sim swap. She checked and could see it and put put through but nothing had happened. She re did the form to get it changed again and said If its not done by tomorrow morning to call back. So far nothing has happened. I am hopeful but as the day has gone on I'm wondering if its going to fail a second time.

Not sure what is wrong, they've assured me twice the sim swap will happen and my contract account will be shut. At this moment I still have a contract and a PAYG sim with the wrong number and £10 credit I've had to add to it.

Re: Changing from Pay Monthly to PAYG

Cleoriff — Tue, 11 May 2021 21:25:31 GMT

@denmitchell

Strange that O2 have sent you a sim with the wrong number. As you have contacted them today, I'll ask one of our account advisors ( @O2Lisa ) to help tomorrow.

She is on duty from 8am.

Re: Changing from Pay Monthly to PAYG

denmitchell — Tue, 11 May 2021 21:29:02 GMT

That would be great, thank you so much.

Re: Changing from Pay Monthly to PAYG

O2Lisa — Wed, 12 May 2021 07:02:36 GMT

Thanks for the tag @Cleoriff

I'll message you privately @denmitchell and look in to this for you

Re: Changing from Pay Monthly to PAYG

denmitchell — Wed, 12 May 2021 07:09:05 GMT

Hi,

I've just got off the phone and it seems my number will change over on the 17th of May. The Lady I spke with explained I should have been told the transfer date, but hopefully this will all go through then.

Thanks for your help everyone....hopefully it will be sorted on the 17th

Re: Changing from Pay Monthly to PAYG

Cleoriff — Wed, 12 May 2021 07:18:25 GMT

@denmitchell

That seems a long time to wait?

@O2Lisa does this normally take this long? Bottom line the PAYG sim should have arrived with the old number already on it?

Re: Changing from Pay Monthly to PAYG

denmitchell — Wed, 12 May 2021 07:31:34 GMT

It does seem a long wait. I have noticed that the 17th when the change is supposed to happe, is my next billing date on my contract, so maybe thats why its closing and changing then. I'm really not sure, I just hope it works on the day.

Re: Changing from Pay Monthly to PAYG

MI5 — Wed, 12 May 2021 07:34:36 GMT

That makes sense from a billing perspective @denmitchell

Re: Changing from Pay Monthly to PAYG

O2Lisa — Wed, 12 May 2021 08:10:08 GMT

@Cleoriff a pay and go sim card will always come with a temp number on, a number can only ever be on one sim card at a time, so if we put the number on the pay and go sim that would then leave customers with out a sim until the new sim card arrived

Dates and timescales on the keep number transferring over does vary depending on weekends, bank holidays etc.

Re: Changing from Pay Monthly to PAYG

Cleoriff — Wed, 12 May 2021 11:21:20 GMT

@O2Lisa wrote:
@Cleoriff a pay and go sim card will always come with a temp number on, a number can only ever be on one sim card at a time, so if we put the number on the pay and go sim that would then leave customers with out a sim until the new sim card arrived

Dates and timescales on the keep number transferring over does vary depending on weekends, bank holidays etc.

Thanks for that @O2Lisa. So does that mean the number will change automatically on the new sim on the date given by O2?

Re: Changing from Pay Monthly to PAYG

O2Lisa — Wed, 12 May 2021 12:04:58 GMT

@Cleoriff If the customer has already spoken with our recontracting team and arranged this yes, not if the customer has just took it upon themselves to get a pay and go sim, it will need to be booked in

Re: Changing from Pay Monthly to PAYG

Cleoriff — Wed, 12 May 2021 12:55:18 GMT

Thanks for that @O2Lisa .

Years ago I did it the opposite way round, ie went from O2 PAYG to O2 Contract. Had a new phone as well. It was a 2 year standard contract. No Refresh then.

I did all this over the phone and for the life of me, I can't remember how it was done. It was 2012.

I certainly didn't have to fill in a Keep My Number form.