topic Number transfer problem in Pay As You Go

Number transfer problem

Dpezzer — Thu, 29 Apr 2021 13:08:45 GMT

Hi I've just moved from an O2 monthly contract to pay as you go as my contract was ending,at the time of moving I requested my old number to be transferred.
I'm now 2 online sessions and 2 visits to my nearest O2 shop and after getting told each time it'll take 24 hours to activate still no joy after over a week of trying now.
What is my next step to escalate this?.

Re: Number transfer problem

O2EmmaLouise — Thu, 29 Apr 2021 13:45:29 GMT

Hi @Dpezzer,

Sorry to hear you're having issues with the number port from pay monthly to pay and go.

I'm going to tag @Thomaso1 to see if he can reach out to you via private message to resolve this for you.

Re: Number transfer problem

Cleoriff — Thu, 29 Apr 2021 17:33:24 GMT

As @Thomaso1 hasn't responded, I'll tag @O2Emma instead.

Re: Number transfer problem

O2Emma — Thu, 29 Apr 2021 17:40:45 GMT

Hi @Cleoriff I can pick this up thanks

Re: Number transfer problem

O2Emma — Thu, 29 Apr 2021 17:42:02 GMT

Hi @Dpezzer I will need to private message you to discuss.

Re: Number transfer problem

Cleoriff — Thu, 29 Apr 2021 20:27:20 GMT

Thanks @O2Emma