topic Re: Dumbpone Samsung S5620 in Pay As You Go

Dumbpone Samsung S5620

hehma52 — Sat, 27 Mar 2021 19:21:03 GMT

I use my phone very little and still have over £16 credit but it suddenly stopped from receiving and making calls and the same with texts. Is is blocked? I have a PUK code but don't know how to apply it. The trouble is I cannot receive veryfication codes. Nothing comes through.

Re: Dumbpone Samsung S5620

MI5 — Sat, 27 Mar 2021 19:26:09 GMT

@hehma52

You need chargeable activity on the account at least once every 6 months, or it will be disconnected.

You'll need to call O2 to be reconnected and have your credit reinstated.

Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Dumbpone Samsung S5620

Anonymous — Sat, 27 Mar 2021 19:46:42 GMT

@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand?

Re: Dumbpone Samsung S5620

jonsie — Sat, 27 Mar 2021 19:51:07 GMT

@Anonymous wrote:
@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand?

No they don't which is a shame

Re: Dumbpone Samsung S5620

hehma52 — Sat, 27 Mar 2021 20:03:02 GMT

Thank you, will certainly try this.

Re: Dumbpone Samsung S5620

MI5 — Sat, 27 Mar 2021 20:06:07 GMT

You're welcome @hehma52

Re: Dumbpone Samsung S5620

hehma52 — Wed, 31 Mar 2021 09:53:43 GMT

Thank you MI5 and everyone else who was kind enoough to answer. All sorted now and I am up and running.

hehma52

Re: Dumbpone Samsung S5620

MI5 — Wed, 31 Mar 2021 10:25:43 GMT

You're welcome