topic Re: Back to O2 in Pay As You Go

Back to O2

Anonymous — Sun, 21 Feb 2021 20:13:54 GMT

So I’ve ordered a sim. It says if you register for my O2 you get £5 and you get £10 for texting free to 21500.

Can you do both? And if so in which order.
And do you have to top up with a voucher the first time? (still?)

— I’m already registered with O2 for forum purposes, so I guess that bums me out of the £5, or can I just register the sim with another email address to claim it.

Cheers ears!

Re: Back to O2

MI5 — Sun, 21 Feb 2021 20:19:03 GMT

@Anonymous

First off you have to activate the sim by topping it up.

If you have a problem with the first top up you will need to use a voucher. There's no way to tell without trying.

The £5 bonus is for registering for your MyO2 and is not connected to the forum registration, but you need a new MyO2 account so a new email address is a good idea.

After a couple of days, to allow the sim to register on all O2 systems, text for the free £10.

If you have any issues with this, call 4445 and customer service will add it for you.

Re: Back to O2

Anonymous — Sun, 21 Feb 2021 20:22:00 GMT

Right I’ll wobble off to ASDA to get a top up to save any issues.

Thanks

Re: Back to O2

MI5 — Sun, 21 Feb 2021 20:31:18 GMT

No worries...

Re: Back to O2

Anonymous — Tue, 23 Feb 2021 22:57:19 GMT

The £10 went on within the hour. top service!

and when I rang O2 PAYG today at 1208 today.. It was answered in seconds! Amazing!

Re: Back to O2

MI5 — Tue, 23 Feb 2021 23:01:02 GMT

Great service

Re: Back to O2

Anonymous — Tue, 02 Mar 2021 12:13:58 GMT

but trying to rinse this £5 for registering for My O2 is proving more difficult. Fingers crossed this time..

Re: Back to O2

Anonymous — Thu, 04 Mar 2021 23:07:08 GMT

FInally got my fiver, but saw an offer for 500mins, unlimted texts & 2gb data on the app for the same price & swapped to that. So all the credit that they've given me pays for the next 4 months.. well happy!

Re: Back to O2

jonsie — Thu, 04 Mar 2021 23:19:28 GMT

@Anonymous wrote:
FInally got my fiver, but saw an offer for 500mins, unlimted texts & 2gb data on the app for the same price & swapped to that. So all the credit that they've given me pays for the next 4 months.. well happy!

I changed a big bundle sim to that same one.

Made sense. Two gigs is more than enough on the spare sim and I got the fiver extra + another extention on the Disney+

A memorable number too

Re: Back to O2

Anonymous — Fri, 05 Mar 2021 11:15:51 GMT

@jonsie wrote:
@Anonymous wrote:
FInally got my fiver, but saw an offer for 500mins, unlimted texts & 2gb data on the app for the same price & swapped to that. So all the credit that they've given me pays for the next 4 months.. well happy!
I changed a big bundle sim to that same one.
Made sense. Two gigs is more than enough on the spare sim and I got the fiver extra + another extention on the Disney+
A memorable number too

Glad you got a good deal @jonsie

Definitely been worth swapping from EE. O2 seem to be having something of an epiphany lately. Better deals for the little to no data user, it's one of the reasons i didn't choose O2 last time, but spot on now.

The Disney+ freebie wont be used.. if anyone wants it!

Re: Back to O2

Anonymous — Thu, 18 Mar 2021 17:45:04 GMT

The saga rolls on. remind me why I changed again?

O2 have taken a direct debit today which i'm miffed about as they said I wouldn't have to cough up for months due to the credit that was dragged over from my PAYG account..

In short, the credit (£20) that was on the PAYG has not been moved across to the PM sim.

Well that's a lie.. The £5 of credit that I coughed up for has moved across, & the £2.50 from the forum has been moved across (thanks O2 community) but the £15 supposedly donated by O2 for joining (£10) & the £5 for signing up to O2 haven't.

O2 CS are saying that they always take 1 month from a direct debit & then will credit me back the rest in months 2 & 3.. and yet they can't see any record of the £15 of credit promised to me.. but have credited the £7.50 to my account but haven't bothered to use it.

Which is all well & good but my money is sat in their account making interest while my account is £5 down not earning interest. Add to that that PM are saying they can't see any £15 because thats PAYG accounts department but PAYG can't help because the account is closed.

So then you forum geniuses. Where do I start?

Re: Back to O2

MI5 — Thu, 18 Mar 2021 18:17:39 GMT

I'd start with @O2Emma

Re: Back to O2

O2Emma — Thu, 18 Mar 2021 18:22:32 GMT

Evening hope your good @MI5 i wil pick it up thanks

Re: Back to O2

O2Emma — Thu, 18 Mar 2021 18:23:46 GMT

Hi @Anonymous Sorry to hear you are having issue I will need to private message you to discuss.

Thanks o2Emma

Re: Back to O2

MI5 — Thu, 18 Mar 2021 18:58:46 GMT

Thanks @O2Emma

Re: Back to O2

O2Emma — Fri, 19 Mar 2021 17:14:13 GMT

Hi @Anonymous I have sent you private message please reply my working hours are 15.00-21.00 Mon-Fri

Thanks

Re: Back to O2

Anonymous — Sun, 21 Mar 2021 13:06:02 GMT

It's amazing isn't it, these big companies will say anything to get a sale/upgrade.

Re: Back to O2

jonsie — Sun, 21 Mar 2021 13:26:27 GMT

They will but it's their way of feeding their families

Cut & throat in the sales game