https://community.o2.co.uk/t5/Pay-As-You-Go/Topup/m-p/1432067#M21305 <P>Despite registering and using two different cards for online topup, payments have stopped processing on both cards, why is this?</P> Wed, 20 Jan 2021 12:33:03 GMT Andy18 2021-01-20T12:33:03Z https://community.o2.co.uk/t5/Pay-As-You-Go/Topup/m-p/1432067#M21305 <P>Despite registering and using two different cards for online topup, payments have stopped processing on both cards, why is this?</P> Wed, 20 Jan 2021 12:33:03 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Topup/m-p/1432067#M21305 Andy18 2021-01-20T12:33:03Z https://community.o2.co.uk/t5/Pay-As-You-Go/Topup/m-p/1432068#M21306 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4351836">@Andy18</a>&nbsp;</P><P>You'll need to call O2.</P><P>Numbers here <A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank" rel="noopener">Guide: Coronavirus Community Help and Support</A>&nbsp;</P><P>Advice from an O2 Guru regarding a way to get through:</P><P>If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.</P><P>Press 2 for Everything Else</P><P>Press 5 for More Options</P><P>Press 7 for Anything Else which will put you though to an advisor.</P><P>Press Upgrade, Lost/Stolen or Fraud if you have to.</P><P>&nbsp;</P><P><LI-PRODUCT title="Guide How to Top Up (PAYG)" id="Guide025"></LI-PRODUCT>&nbsp;</P> Wed, 20 Jan 2021 12:37:10 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Topup/m-p/1432068#M21306 Cleoriff 2021-01-20T12:37:10Z