topic Re: Tariff change in Pay As You Go

Tariff change

Michael1990 — Tue, 17 Nov 2020 21:37:06 GMT

Hello.

I have received an email stating I have been moved tariff as if I have requested this. I have requested nothing. Why am I being moved a tariff to ‘30d 20gb’ ?

Re: Tariff change

Michael1990 — Tue, 17 Nov 2020 21:39:32 GMT

And why have I had no communication prior to this change ?

Re: Tariff change

MI5 — Tue, 17 Nov 2020 21:41:38 GMT

@Michael1990

You'll need to call 4445 and ask O2.

We would have no idea, sorry.

Re: Tariff change

Michael1990 — Tue, 17 Nov 2020 22:07:52 GMT

Thanks - I keep getting the ‘all our operators are busy’ and to try and get help on the forums which is why I tried it. Cheers !

Re: Tariff change

Cleoriff — Tue, 17 Nov 2020 22:09:14 GMT

@Michael1990

They open again at 8am tomorrow

Re: Tariff change

Gratters — Sat, 28 Nov 2020 05:49:12 GMT

I got the following too

Your tariff change is all sorted. You're now on: O2 Sim Only Unlimited

30D 500MB.

I didn't ask for anything and theres nothing on My o2 which says anything about it, shockingly poor communication from o2 ! I have no idea whats going on but one things probably for sure its going to cost me

Re: Tariff change

Cleoriff — Sat, 28 Nov 2020 14:24:57 GMT

@Gratters On Friday we were told by management...

Some of the older tariff’s ( Pre 2018) are being closed down, This is to offer a more streamlined range of tariff’s and products, now and in the future. Customer's should have had an Email or had a letter sent 30 days prior to the change happening. From the information we have at the moment, this is Pay Monthly customers only - so Big Bundles should not be affected, however SIM Only plans will be affected and only contracts which are out of contract. With regards to some people advising they are paying more for less, they can speak to our upgrades team to see if there are any other plans which would suit them better.

Re: Tariff change

jonsie — Sat, 28 Nov 2020 18:17:55 GMT

It would seem the text and email notifications aren't being sent.

We've had so many of these now

Re: Tariff change

Cleoriff — Sat, 28 Nov 2020 18:38:55 GMT

@jonsie wrote:
It would seem the text and email notifications aren't being sent.
We've had so many of these now

Exactly what I thought @jonsie. So many people coming here with no knowledge of why their tariff has been changed.