https://community.o2.co.uk/t5/Pay-As-You-Go/02-refresh/m-p/1408598#M20307 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4244139">@Veritykerr33</a>&nbsp;</P><P>All o2 contracts are refresh but if you just ordered on your current login it may have upgraded you so you'll need to call customer service.</P><P>Numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />Or advice from an O2 Guru regarding a way to get through:<BR />If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.</P> Fri, 13 Nov 2020 20:15:35 GMT MI5 2020-11-13T20:15:35Z https://community.o2.co.uk/t5/Pay-As-You-Go/02-refresh/m-p/1408591#M20306 Iv just ordered another handset to add to mine original one and the email Iv recurved says it’s a refresh I didn’t want refresh on my original phone number just a completely nee number nd handset added to my account? Fri, 13 Nov 2020 20:10:53 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/02-refresh/m-p/1408591#M20306 Veritykerr33 2020-11-13T20:10:53Z https://community.o2.co.uk/t5/Pay-As-You-Go/02-refresh/m-p/1408598#M20307 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4244139">@Veritykerr33</a>&nbsp;</P><P>All o2 contracts are refresh but if you just ordered on your current login it may have upgraded you so you'll need to call customer service.</P><P>Numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />Or advice from an O2 Guru regarding a way to get through:<BR />If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.</P> Fri, 13 Nov 2020 20:15:35 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/02-refresh/m-p/1408598#M20307 MI5 2020-11-13T20:15:35Z