topic Re: SIM card not received and still be charge for monthly in Pay As You Go

SIM card not received and still be charge for monthly

Fazi — Thu, 12 Nov 2020 22:04:27 GMT

I have contacted O2 for few times to change my plan from paying monthly to pay as I go. My O2 sim card has no service since early November and a new sim card is not yet received on top of that my bank account has been charged. Really hope that someone can help and resolve the problem, please.

Many thanks.

Re: SIM card not received and still be charge for monthly

Cleoriff — Thu, 12 Nov 2020 22:32:52 GMT

@Fazi

I will tag our account advisors who will be on tomorrow

@O2Lisa @O2Georgina are you able to assist here please?

Re: SIM card not received and still be charge for monthly

O2Lisa — Fri, 13 Nov 2020 08:12:20 GMT

Good morning

Thank you for the tag @Cleoriff, I'll message you privately now @Fazi to get this sorted for you

Re: SIM card not received and still be charge for monthly

Cleoriff — Fri, 13 Nov 2020 08:34:52 GMT

Busy busy @O2Lisa this morning Lol x

Re: SIM card not received and still be charge for monthly

O2Lisa — Fri, 13 Nov 2020 08:38:43 GMT

I know @Cleoriff, I thought the same when I logged in this morning

Re: SIM card not received and still be charge for monthly

MI5 — Fri, 13 Nov 2020 08:40:10 GMT

I can only see it getting worse

Re: SIM card not received and still be charge for monthly

Cleoriff — Fri, 13 Nov 2020 09:49:06 GMT

@O2Lisa wrote:
I know @Cleoriff, I thought the same when I logged in this morning

As @MI5 says, it will only get worse @O2Lisa . With CS being so 'thin on the ground' we have been told to use you guys more.

Re: SIM card not received and still be charge for monthly

O2Lisa — Fri, 13 Nov 2020 09:58:22 GMT

@Cleoriff @MI5 It is Friday the 13th after all

But it makes my day go faster so it's all good