topic Re: top up in Pay As You Go

top up

Dapperair — Thu, 12 Nov 2020 20:42:48 GMT

How can opne speak or call customer service

Re: top up

madasaf1sh — Thu, 12 Nov 2020 20:44:00 GMT

@Dapperair

What is the issue and we should be able to guide you in the right direction

Re: top up

Dapperair — Thu, 12 Nov 2020 20:46:06 GMT

Thank you. I am stuck overseas and topped up with £30 today, since I need £20 by 13nov for an automatix renewal of my bundle. My balance now shows zero and I cannot see where it was applied and nor can I receive calls

Re: top up

madasaf1sh — Thu, 12 Nov 2020 20:54:39 GMT

@Dapperair

I will tag @O2Emma and @O2Lisa to see if they can help you with this .

Re: top up

O2Lisa — Fri, 13 Nov 2020 08:01:14 GMT

Good morning

Thanks for the tag @madasaf1sh I'll private message you now @Dapperair so we can get this looked in to