topic Re: Pac code on new PAYG sim - no credit in Pay As You Go

Pac code on new PAYG sim - no credit

Sh500 — Wed, 14 Oct 2020 08:54:36 GMT

I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.

Re: Pac code on new PAYG sim - no credit

MI5 — Wed, 14 Oct 2020 08:58:26 GMT

@Sh500

Try calling customer service.

http://www.o2.co.uk/contactus

0344 8090222 from any phone.

Re: Pac code on new PAYG sim - no credit

Sh500 — Wed, 14 Oct 2020 09:24:01 GMT

I have done this and my original message here is what they have said, ie you need to top up and send a text message to receive a code.

Re: Pac code on new PAYG sim - no credit

MI5 — Wed, 14 Oct 2020 09:50:10 GMT

@Sh500

That is not correct.

From our community guide here

Pay as You Go Customers must call 4445. If you don't have any credit, call fom a landline or borrowed mobile on 0344 8090222 or 07860 980 202 (no other option to use Chat).

Re: Pac code on new PAYG sim - no credit

Sh500 — Wed, 14 Oct 2020 10:08:13 GMT

I believe that may apply if you have already topped up at least once on the SIM and made an active call/text? My sim is brand and never been topped up.

I requested my call be escalated, but the o2 CS said 'they have similar requests and it would just be easier for me just to top up'.

For me it's the principle of it, the o2 service is not usable in my area, so I am having to top up £10 to send a 10p text and moving to another provider anyway.

Re: Pac code on new PAYG sim - no credit

madasaf1sh — Wed, 14 Oct 2020 10:18:39 GMT

@Sh500

You can get a PAC code over the phone as well as by text.

These are the rules set out by OFCOM, so o2 cant refuse to give you a code.

I would try again, im afraid to say..

Re: Pac code on new PAYG sim - no credit

MI5 — Wed, 14 Oct 2020 10:26:35 GMT

@Sh500

I have had a PAC in the past without topping up a sim card.

O2 cannot refuse you a PAC.

Re: Pac code on new PAYG sim - no credit

Sh500 — Wed, 14 Oct 2020 10:58:43 GMT

I have called up twice already and their response was very similar in both cases. The second one gave me some long winded BS reason.

Are their any o2 employees on this forum who can escalate this for me? I feel I'll just get the same response if I call CS again.

Re: Pac code on new PAYG sim - no credit

MI5 — Wed, 14 Oct 2020 11:00:34 GMT

@O2Daniel ?

Re: Pac code on new PAYG sim - no credit

O2Daniel — Wed, 14 Oct 2020 12:29:36 GMT

Thanks for the tag @MI5

@Sh500 i will private message you to discuss this further.

Re: Pac code on new PAYG sim - no credit

Sh500 — Wed, 14 Oct 2020 19:41:17 GMT

I would just like to thank Daniel for his impeccable support in resolving this for me.

His level of support provided via PM far surpasses my expectations and definitely the experience I had with o2 representatives over the phone.

Much appreciated.

Re: Pac code on new PAYG sim - no credit

MI5 — Wed, 14 Oct 2020 19:59:38 GMT

Well done @O2Daniel

Re: Pac code on new PAYG sim - no credit

O2Daniel — Thu, 15 Oct 2020 07:05:19 GMT

@Sh500 Thank you very much, this is much appreciated!

I am glad i could get things sorted for you.

All the best,

Danny.

Re: Pac code on new PAYG sim - no credit

Cleoriff — Thu, 15 Oct 2020 07:19:36 GMT

Just read this and although I didn't post on the thread initally, I just wanted to add my thanks to @O2Daniel. Well done and great to hear.

Re: Pac code on new PAYG sim - no credit

suzleconway — Tue, 15 Dec 2020 22:53:00 GMT

Hello, I am having a similar issue at the moment and spoke to an adviser today who said it's not possible and I must top up. Am I to surmise from this thread that it is actually possible for o2 to generate a PAC code, they may just not be inclined to do so?

If this is the case any tips on how I can persuade them to, or can @O2Daniel maybe step in and help me too?! It seems so unfair that I need to pay £10 to obtain the code and surely against some sort of regulatory rules 😞

Any help very gratefully appreciated

Re: Pac code on new PAYG sim - no credit

jonsie — Tue, 15 Dec 2020 23:26:35 GMT

So basically you just want to take O2's number to another network for free?

Re: Pac code on new PAYG sim - no credit

suzleconway — Wed, 16 Dec 2020 08:04:29 GMT

I’m not sure what relevance my response has but I paid for the SIM card, started the number transfer from my old network and then realised the signal in my house wasn’t great and so found a good deal on another phone with contract so ordered it as I’d like to keep my old number....I had no idea it would cause such issues.

It appears other networks are able to provide a PAC code when you have no credit so I’m not sure why o2 is any different. Especially as the message to 65075 is free.

Re: Pac code on new PAYG sim - no credit

O2Daniel — Wed, 16 Dec 2020 09:36:09 GMT

Hi @suzleconway,

I will private message you, and we can discuss this further

Re: Pac code on new PAYG sim - no credit

suzleconway — Wed, 16 Dec 2020 10:22:08 GMT

Thanks so much Danny for getting back to me, all sorted now ☺️

Re: Pac code on new PAYG sim - no credit

J1MMCD — Mon, 04 Jan 2021 18:14:31 GMT

Hi. I am also having the same issue that after buying a PAYG sim and porting my number to O2.

I have had two different responses from CS team and the hour long call today was ridiculous.

Basically i was told top up the tenner or lose the number.

Again, all I want is the PAC code and never had issues like this before (had this number since the 90's) I bought this sim just before. Christmas and did the transfer over the holiday.

After being told it takes 48 hours last week I still have no PAC (left this long due to new year holidays and weekend) If @O2Daniel or anyone else can help I'd much appreciate it.

Thanks in advance Jim.