topic Re: Charge for rejecting a call in Pay As You Go

Charge for rejecting a call

AlexxH100 — Sat, 10 Oct 2020 11:47:21 GMT

I use “pay as you go” service. I have voicemail off and mobile data switched off (I am at home using wifi). Today I got a phonecall and I rejected it. After that I immediately got pop up on my screen (grey background with white font) showing me my current balance. I realised I was charged £1 for rejecting the call. How does that make sense?

Re: Charge for rejecting a call

MI5 — Sat, 10 Oct 2020 11:54:28 GMT

@AlexxH100

I'm not sure you were charged for rejecting the call.

Have you had data on at all today before connecting to wifi?

Re: Charge for rejecting a call

Cleoriff — Sat, 10 Oct 2020 11:55:38 GMT

@AlexxH100

You wouldn't have been charged for rejecting a call.

Re: Charge for rejecting a call

AlexxH100 — Sat, 10 Oct 2020 11:56:08 GMT

As I mentioned, I have been having data off, for a while in fact (few months now). I double checked immediately after I got the balance pop up message, and yes, the data was off.

Re: Charge for rejecting a call

AlexxH100 — Sat, 10 Oct 2020 11:58:11 GMT

All I know is my internet has been off for months now, voicemail was deactivated ages ago, I rejected a call and 1 sec later pop up showed me £1 taken from my balance. So it looks like rejecting a call cost me £1.

Re: Charge for rejecting a call

MI5 — Sat, 10 Oct 2020 11:59:02 GMT

@AlexxH100

You'll have to calll 4445 to see where the £1 went then.

It isn't for rejecting a call, that's for sure.

Re: Charge for rejecting a call

TallTrees — Sat, 10 Oct 2020 12:13:33 GMT

Hi @AlexxH100 welcome to the o2 community forum
Strange that ....
as suggested you should call customer services to check what it was for.
You may be wise to put on a bar to stop unauthorized charges from scams to your phone too. There are so many scams out there.
Take care best wishes TallTrees