topic Finding out phone number for SIM in Pay As You Go

Finding out phone number for SIM

PP_BUS_G3H — Tue, 29 Sep 2020 13:41:53 GMT

Hi,

I'm trying to find out what the number is for my O2 sim that I have.

I tried messaging "NUMBER" to 2020, but unfortunately it doesn't work. It just gets stuck on "Sending..." and then fails to send the message.

The SIM is connected to O2 UK and its status is "In Service", so it should be working.

I've read that you can get the number from Live Chat if you give them the SIM's serial number. However, I cannot find the Live Chat link. I really don't want to have to call, I'd rather just use Live Chat.

Does anyone have a link to the proper Live Chat team that can check the number for me?

Re: Finding out phone number for SIM

pgn — Tue, 29 Sep 2020 13:53:59 GMT

@PP_BUS_G3H, this has the info you need before waiting for support:

URL for Chat here: https://www.o2.co.uk/contactus

Or hang around the "Buy a phone" page and wait for the offer of chat to appear.

Good luck!

Re: Finding out phone number for SIM

PP_BUS_G3H — Tue, 29 Sep 2020 13:57:31 GMT

I went to that contact us page before, but it doesn't show any option for Live Chat.

Do you just keep refreshing the page until it appears or something?

Re: Finding out phone number for SIM

pgn — Tue, 29 Sep 2020 14:05:13 GMT

It's all been a bit haphazard since March - I browse the shop, it usually prompts a pop-up after a while.

The Shower-head icon on the Contactus page also sometimes takes you there.

I will usually get them via Social Media in Twitter (FB works too if you use it) - it can be quicker.

Re: Finding out phone number for SIM

PP_BUS_G3H — Tue, 29 Sep 2020 14:06:32 GMT

I have a Twitter. Can they check a SIM's phone number if I give them the serial number?

I did get access to Live Chat earlier, but they were apparently the Pay Monthly team and couldn't help me. They kept telling me to call the PAYG team.

I don't mind using Twitter or Facebook if they can help out.

Re: Finding out phone number for SIM

MI5 — Tue, 29 Sep 2020 14:07:06 GMT

@PP_BUS_G3H

Can you not just dial another mobile and look at the number displayed on that screen?

Unless of course the sim hasn't been activated by topping up first

Re: Finding out phone number for SIM

PP_BUS_G3H — Tue, 29 Sep 2020 15:04:01 GMT

Looks like I can't do it through Live Chat. I just get put through to some Pay Monthly team that cannot help me.

Re: Finding out phone number for SIM

pgn — Tue, 29 Sep 2020 15:52:10 GMT

If it comes up "in service" , but has no credit to make a call, I wonder if it will let you text the word NUMBER to 2020 – it's free to send, worth a try. (Not tried to send an SMS from a zero-balance Sim...)

Re: Finding out phone number for SIM

PP_BUS_G3H — Tue, 29 Sep 2020 16:32:51 GMT

It says "In Service" for the Service Status, has 4-5 bars signal strength and correctly says "O2 UK". The 2020 number just doesn't work. This SIM has never been topped up and has just been sitting in my phone for a few months. It's a dual-SIM phone.

It worked when I did via Giffgaff that wasn't topped up, but it just doesn't via the O2 SIM. I am guessing that's because the O2 SIM has never been topped since I put it in.

It's a shame the PAYG team do not have a Live Chat service right now. It would've been an easy fix.

Re: Finding out phone number for SIM

pgn — Tue, 29 Sep 2020 17:21:51 GMT

The O2 Shops are, for the most part, open again now - maybe they can get through to a more PAYG-oriented resource in O2 Support? Can't think of anything else, assuming the card the SIM came in is long gone...