topic Re: Roaming in Malta - data working but no calls or text messages in Pay As You Go

Roaming in Malta - data working but no calls or text messages

Benlwil — Mon, 07 Sep 2020 13:50:24 GMT

I’m in Malta at the moment. My data is working however incoming/outgoing calls and text messages are not working. Text messages fail to send and I just get call failed If I manually switch to a different network I can make one phone call, after this I just get call failed. I still have incoming business calls I’m missing which is costing me money

Re: Roaming in Malta - data working but no calls or text messages

Benlwil — Mon, 07 Sep 2020 13:51:41 GMT

Someone I’m with who is on O2 is having the same problem. Others I’m with who are both with EE are able to use their phones as normal.

Re: Roaming in Malta - data working but no calls or text messages

MI5 — Mon, 07 Sep 2020 14:04:06 GMT

@Benlwil

I'd call customer service to see if there are any known issues currently http://www.o2.co.uk/contactus

Re: Roaming in Malta - data working but no calls or text messages

Marjo — Tue, 08 Sep 2020 08:47:42 GMT

Good morning @Benlwil , welcome to our community!

How are you getting on with your connection in Malta today? Sorry to hear you were having issues yesterday. Let us know if you managed to make any progress or need any further help.

Re: Roaming in Malta - data working but no calls or text messages

Benlwil — Wed, 09 Sep 2020 16:24:44 GMT

Still the same problem. Don’t want to have to call customer services, is there a live chat option?

Re: Roaming in Malta - data working but no calls or text messages

MI5 — Wed, 09 Sep 2020 17:26:52 GMT

@Benlwil wrote:
.........is there a live chat option?

@Benlwil

Intermittently http://www.o2.co.uk/contactus