topic Re: Need proof of data usage and blacklisting in Pay As You Go

Need proof of data usage and blacklisting

Adrian13 — Wed, 02 Sep 2020 15:39:55 GMT

I need proof of data usage and blacklisting from O2 to make a claim for a lost phone , which are the steps to get this informations ? Thank you

Re: Need proof of data usage and blacklisting

MI5 — Wed, 02 Sep 2020 15:44:45 GMT

@Adrian13

You need to call O2 who will give you an insurance letter with all the details required on it.

http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Re: Need proof of data usage and blacklisting

Marjo — Thu, 03 Sep 2020 13:33:55 GMT

Hi there @Adrian13 , welcome to our community!

Hope you got all the information you needed above but don't hesitate to pop back in and ask if you need any further info.