topic Re: making calls in Pay As You Go

making calls

Alistair2 — Thu, 27 Aug 2020 10:31:55 GMT

Cant call from bulgaria as was in touch with 02 and they said manually select network provider to mobile tel and i dont have this option. If I call someone I have to switch everytime new provider to make another call. any ideas

Re: making calls

MI5 — Thu, 27 Aug 2020 10:33:50 GMT

@Alistair2

You need to set the network selection to manual and it will stay on the network you choose to connect to.

Re: making calls

Alistair2 — Thu, 27 Aug 2020 10:36:14 GMT

Thank you but when I select manual 02 is not an option only vivacom and telenor bg and A1 so I dont have the option to choose 02 or mobile tel

Re: making calls

MI5 — Thu, 27 Aug 2020 10:38:26 GMT

@Alistair2

Youu won't be able to connect to O2 that far away.

Try each of the ones you can choose from to see which works best.

Re: making calls

Alistair2 — Thu, 27 Aug 2020 10:39:41 GMT

Thank you for that but when I choose them I can make one or 2 calls then disabled again thats the issue and people call me straight to answer machine. Thanks for trying anyway.

Re: making calls

MI5 — Thu, 27 Aug 2020 10:43:35 GMT

@Alistair2

According to the list of roaming partners for Bulgaria, you can use:

Bulgaria	MobilTel EAD
Bulgaria	Vivacom

Sounds like maybe some local network issues rather than anything else,which is nothing that O2 could help with.

Re: making calls

Alistair2 — Thu, 27 Aug 2020 10:46:36 GMT

Yea the vivacom is just texts and the other one is not coming up for me and no idea to get the mobiltel one

Re: making calls

MI5 — Thu, 27 Aug 2020 10:48:32 GMT

@Alistair2

Not sure if you've tried this but, turn off phone and remove sim card.

Rub it between your fingers, gently and replace it in phone.

Then try again to search for networks.

Re: making calls

Alistair2 — Thu, 27 Aug 2020 11:07:01 GMT

tried this and only bringing up the same networks thanks anyway dont know what else to do

Re: making calls

MI5 — Thu, 27 Aug 2020 11:09:54 GMT

Nothing else you can do @Alistair2

The issue is with the Bulgarian networks as I suggested above.

Re: making calls

Laz26 — Fri, 01 Aug 2025 06:17:52 GMT

Hi @Alistair2 - I know this was in 2020 - but having exact same issue as you.

in Bulgaria, on PAYG, data works, no calls/messages being received, neither can I make any.

When I switch network, it works once or twice max then defaults back to "call failed" and when people call me to answering machine.

Did you have a solution to this?

Thanks,

Re: making calls

Cleoriff — Fri, 01 Aug 2025 06:51:26 GMT

@Laz26

This is the third time you've posted about the same thing this morning.

Again, answered here https://community.o2.co.uk/t5/Pay-Monthly/Can-t-make-calls-in-Bulgaria/m-p/1804731/highlight/true#M290425