topic Re: Live Chat in Pay As You Go

Live Chat

Giedrius — Tue, 04 Aug 2020 18:52:12 GMT

How to get on live chat?

Re: Live Chat

Giedrius — Tue, 04 Aug 2020 18:55:21 GMT

How to get on the live chat?

Re: Live Chat

tcaunt1995 — Tue, 04 Aug 2020 18:57:32 GMT

Is it possible to add a second line and handset onto my contract for my partner

Re: Live Chat

MI5 — Tue, 04 Aug 2020 19:01:23 GMT

@Giedrius

Live chat is still intermittent but if you hang around the shop pages, it may show up.
@tcaunt1995

You'll need to pass another credit check to add an account but if that's all OK, it won't be a problem.
You can apply online but may be easier to go in store.

Re: Live Chat

MaseMCR — Tue, 04 Aug 2020 20:11:08 GMT

How can I get the invoice for my recent upgrade to a Samsung 20+ so I can claim my free Samsung ear buds?

Re: Live Chat

jonsie — Tue, 04 Aug 2020 20:23:27 GMT

Check recent orders in My O2

Open, download as pdf

Attach to your claim

Re: Live Chat

Anonymous — Tue, 04 Aug 2020 20:30:15 GMT

Hi, tcaunt1995,
There are three ways of doing this. The easiest ( if you can do this ) is to go into an o2 shop and add another line to your contract. Alternatively, you can take out a new contract via your myo2, but you have to set up a new email address for the new account to do this, and then 'bring in other products' to link the accounts, and finally, ring customer services via 202 from you handset and get them to add a new line for you.