topic PAYG classic terms and conditions - top up requirements in Pay As You Go

PAYG classic terms and conditions - top up requirements

Jonhtee — Fri, 17 Jul 2020 20:09:16 GMT

Can anyone help please.

seen on online that existing PAYG classic customers now need to top up at least every 6 months to prevent their number being cut off. This apparently needs to be done even if the phone is used and there is existing credit. I cannot find this in the terms and conditions.

Can anyone give me a definitive answer please?

Thanks

Re: PAYG classic terms and conditions - top up requirements

Cleoriff — Fri, 17 Jul 2020 20:14:40 GMT

@Jonhtee

For Classic PAYG to keep your number active, you need to make a chargeable activity (text or call) every 6 months and top up every 999 days.

It's been like this for years and not changed.

Re: PAYG classic terms and conditions - top up requirements

MI5 — Fri, 17 Jul 2020 22:26:11 GMT

Already answered on the other thread you posted on https://community.o2.co.uk/t5/Pay-As-You-Go/How-often-do-you-need-to-Top-up/m-p/1372339#M18213