topic Re: Purchase invoices in Pay As You Go

Purchase invoices

wesley3570 — Thu, 16 Jul 2020 10:26:36 GMT

Hi, I work for a community charity and we recieved some funding to support people who are isolated during lockdown. I was tasked with purchasing 10 tablets and decided on the Alcatel 3T 8 refurb.

Long story short, it wasn't easy as you can only add one item to the basket so I had to use mutiple email addresses and check out individually. I had some help from a chap using 'live help'. He said once all the transactions are completed they could all be combined onto one invoice. I need the invoice to submit to the funder as proof of purchase. I made a note of all the order number as I was going along and have them saved.

Can anyone help?

Many thanks

Re: Purchase invoices

MI5 — Thu, 16 Jul 2020 10:31:22 GMT

@wesley3570

You'd need to contact customer service please

Re: Purchase invoices

wesley3570 — Thu, 16 Jul 2020 10:35:58 GMT

Thanks for that. I'm not an O2 phone customer. Is there a non preimium rate number I can call them on?

Re: Purchase invoices

MI5 — Thu, 16 Jul 2020 10:40:42 GMT

@wesley3570

All the numbers on the link are non premium rate numbers.

All 0800 numbers are free and 03 numbers are non georaphic standard rate.

Re: Purchase invoices

wesley3570 — Thu, 16 Jul 2020 10:42:18 GMT

Thanks, I've just read through the link. I missed it when I first read your reply!

Re: Purchase invoices

MI5 — Thu, 16 Jul 2020 10:50:18 GMT

You're welcome

Re: Purchase invoices

wesley3570 — Thu, 16 Jul 2020 11:52:46 GMT

Just got off the phone. Can't be done apparently. Invoices can only be issued for top ups. I wouldn't have ordered them if the live help chap hadn't said it was possible.

Re: Purchase invoices

Anonymous — Thu, 16 Jul 2020 11:55:02 GMT

Yes - 0344 809 0202 is charged at the local rate.

Re: Purchase invoices

MI5 — Thu, 16 Jul 2020 11:57:13 GMT

@wesley3570

Sounds strange so I'd probably call again for a second opinion.

Worst case I guess is to have to show all 10 individual invoices.

Re: Purchase invoices

wesley3570 — Thu, 16 Jul 2020 13:44:19 GMT

Where would I find the individual invoices?

Re: Purchase invoices

Anonymous — Thu, 16 Jul 2020 14:12:59 GMT

For each order, you should have a confirmation email, that will be proof of purchase, as it should have the IMEI's of each device and of course, the date of purchase. This will mean that you will have to log in to all of the email addresses that you set up. But, if that's an issue, just give o2 customer services a ring and they will be able to supply them for you.

Re: Purchase invoices

MI5 — Thu, 16 Jul 2020 14:59:15 GMT

@wesley3570 wrote:
Where would I find the individual invoices?

In recent orders in each MyO2 http://www.o2.co.uk/myo2

Re: Purchase invoices

wesley3570 — Mon, 20 Jul 2020 07:17:05 GMT

Thanks, that was the first place I looked but this is what I see:

My orders

There are no orders to show

Previous orders

There are no previous orders.

Re: Purchase invoices

Anonymous — Mon, 20 Jul 2020 10:17:29 GMT

Hi, Wesley,
You'll need to give o2 a call on 0344 809 0202 ( local call rates, or free from your inclusive minutes ) for help with this.