topic Re: My new pay as you go replacement sim never arrived in Pay As You Go

My new pay as you go replacement sim never arrived

Mya — Mon, 13 Jul 2020 15:28:52 GMT

SIM card never arrived waited 6 days now and faulty number still flashing on and off faulty ‘no service’ what should I do? No live chat is available

Re: My new pay as you go replacement sim never arrived

O2Karl — Mon, 13 Jul 2020 16:21:04 GMT

Hi @Mya

I would recommend calling from a landline 0344 809 0202 which is a standard rate call and see where the sim card is or how long it will take to arrive.

Webchat is limited at the moment, ill tag some community mangers in and hopefully we can look in to this for you.

@Martin-O2 @Marjo

Re: My new pay as you go replacement sim never arrived

Bambino — Mon, 13 Jul 2020 15:42:31 GMT

@Mya Customer service numbers and how to use Skype are in the link below.

Use the Lost/Stolen or Fraud option if you have to, to get through.

Re: My new pay as you go replacement sim never arrived

Marjo — Wed, 15 Jul 2020 11:04:52 GMT

Hey there @Mya , and thanks for the tag @O2Karl and for info on how to contact CS above @Bambino

Let us know if you've made any progress with this since you last posted and were able to get in contact with CS with the methods mentioned above? If you're still stuck despite speaking with CS, I'm happy to check if we can get someone on our end to take a closer look at the issue.

Re: My new pay as you go replacement sim never arrived

Mya — Thu, 16 Jul 2020 05:51:23 GMT

Hi I’ve received the card - yet it is showing no service again! This is getting ridiculous this is the 2nd card that arrived. Number was supposed to be working - all was set up with bereavement team- seems like you’ve sent me a second faulty card! 😢😢😢

Re: My new pay as you go replacement sim never arrived

MI5 — Thu, 16 Jul 2020 06:00:01 GMT

@Mya

You need to call customer service to check for any bars on the account or SIM card.

Re: My new pay as you go replacement sim never arrived

Mya — Thu, 16 Jul 2020 08:22:03 GMT

I’ve tried but apparently phone service is closed due to covid. I am so fed up 😢

Re: My new pay as you go replacement sim never arrived

MI5 — Thu, 16 Jul 2020 08:23:33 GMT

@Mya

Service is not closed.

All numbers to try here

Say you want to upgrade to get connected with an advisor.

Re: My new pay as you go replacement sim never arrived

Cleoriff — Thu, 16 Jul 2020 08:25:26 GMT

@Mya wrote:
I’ve tried but apparently phone service is closed due to covid. I am so fed up 😢

No it's not closed. They are working with limited staff and some are working from home.

All numbers are in this guide You have to keep trying. Also the O2 stores are open as well.