topic Re: How often do you need to Top-up? in Pay As You Go

How often do you need to Top-up?

nad5raf — Tue, 19 Nov 2019 17:15:24 GMT

How often do you need to top-up to keep your number active?

I am travelling for 3-6 months and not sure what the minimum top-up amount and minimum time?

Re: How often do you need to Top-up?

MI5 — Tue, 19 Nov 2019 17:18:46 GMT

@nad5raf

You need to make a chargeable call or text at least once every 6 months and top up every 999 days.

Re: How often do you need to Top-up?

Marjo — Thu, 21 Nov 2019 17:34:58 GMT

Hi @nad5raf , let us know if you have any additional questions in mind before your travels! I hope everything goes well. What country are you travelling to?

Re: How often do you need to Top-up?

AndyT — Sat, 30 Nov 2019 01:15:40 GMT

@nad5raf

"You need to make a chargeable call or text at least once every 6 months and top up every 999 days."

That was the old Terms and Conditions when I moved over to Classic. Now the webpage for my account says that O2 will take all my credit and my number and cancel my sim if I don't make a topup or buy some bolt on bundle at least once every six months. Quite different from the old usage and 999days.

Also how are you ment to find out when these six months are up ?? Don't mention apps to me as like thousands of others I don't have an app available for my old "bar" phone. I login to my O2 account on the webpage and it tells me nothing about latest top ups or bolton purchases.

Re: How often do you need to Top-up?

MI5 — Sat, 30 Nov 2019 08:45:22 GMT

@AndyT

Nothing has changed except the wording on the website.

The classic SIM hasn't worked in o2's favour so has now been withdrawn for new customers. The 6 month top-up rule was to try and generate more revenue which obviously failed.

Members on here have classic sims that only get topped up once a year and are still working fine.

Re: How often do you need to Top-up?

jeanlyon — Tue, 14 Jul 2020 11:26:10 GMT

I just confirmed with O2 that I only have to make a chargeable call once every 6 months. I do not have to top up. Happy with that.

Re: How often do you need to Top-up?

jeanlyon — Tue, 14 Jul 2020 11:26:38 GMT

Can someone tell me where on the App you can see when you last topped up?

Re: How often do you need to Top-up?

Cleoriff — Tue, 14 Jul 2020 11:34:25 GMT

@jeanlyon wrote:
Can someone tell me where on the App you can see when you last topped up?

You can't @jeanlyon is the short answer to that. If you top up by bank card you can check your statement. Other than that you could call 4445.

To get a full statement of all activity, you would need to request a SAR (Subject Access Request) form from O2. It will cost you £10.

It's pretty stupid in my opinion. I think EE shows top ups, but not O2.

Re: How often do you need to Top-up?

jeanlyon — Tue, 14 Jul 2020 11:55:36 GMT

Thanks, I didn't think it was me when the O2 person told me I could find it on the App! Hope she's correct about not having to top up every 6 months. Mind you I am well over 6 months now and all seems to be OK. I probably make 2-3 calls per month, use the phone mostly for other things.

Re: How often do you need to Top-up?

Cleoriff — Tue, 14 Jul 2020 12:09:00 GMT

@jeanlyon

You have to make a chargeable call /text every 6 months and top up every 999 days to keep your sim active.

Thing is, O2 want everyone off the Classic PAYG and on to a Big Bundle. So they will tell you anything.

Just remember, if you ever decide to change your Classic tariff, you won't be allowed to go back to it.

Re: How often do you need to Top-up?

jeanlyon — Tue, 14 Jul 2020 12:10:43 GMT

My husband and I are both on Classic and have no reason to change. It works for us. I thought that was the case, and hopefully they can't change the contract, but you never know.

Re: How often do you need to Top-up?

Jonhtee — Fri, 17 Jul 2020 17:39:08 GMT

I've just spoken to O2 on live chat and they sent me ...

Ayesha: Please ensure you make atleast one chargeable call or text within 6 months.

Ayesha: With Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number.

Now I'm confused....

Re: How often do you need to Top-up?

MI5 — Fri, 17 Jul 2020 17:42:17 GMT

Live chat just read off the website.