topic Re: Deactivated sim in Pay As You Go

Deactivated sim

Gavin0101 — Wed, 06 May 2020 06:58:32 GMT

Hello, I have a One Plus phone that can accomodate two sims. I bought my phone from an o2 shop last year and it came with a pay as you go sim.

I decided to buy a contract sim with another network and keep the pay as you go sim as a back-up.

Unfortunately, I forgot to use the sim (within 6 months I believe?) to keep it from deactivating.

Is there any way to re-activate it? I tried searching for Live Chat (they sorted it last time it happened) but cannot find it. I have the Sim Serial Number (SSN) ready.

Thanks in advance.

Re: Deactivated sim

Cleoriff — Wed, 06 May 2020 07:14:20 GMT

Hi @Gavin0101

Sadly, you would need to call O2 to see if it can be reactivated. It may well have been reassigned to a new account though.

Numbers to call are in this guide. Use any or all of them

Re: Deactivated sim

Gavin0101 — Wed, 06 May 2020 07:21:18 GMT

Alright, will do. Thanks, Cleoriff!

Re: Deactivated sim

Cleoriff — Wed, 06 May 2020 07:24:17 GMT

Best of luck @Gavin0101