topic Registering new sim in Pay As You Go

Registering new sim

Gg89 — Wed, 29 Apr 2020 18:15:57 GMT

Hi I'm trying to register a new sim card for my son, whenever I try to register online I type in his number for them to send a code but no codes ever come! Is there another way to register or does anyone have any idea what to do? Ps this is his first phone/sim so nothing to swap

Re: Registering new sim

Cleoriff — Wed, 29 Apr 2020 18:22:48 GMT

@Gg89

Try this. https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Re: Registering new sim

Gg89 — Wed, 29 Apr 2020 18:28:42 GMT

Thank you, I'm sure I topped up the sim £10 when I got it (was a while ago) but it's not letting me ring even the 4444 number to top up as its saying not registered on network 🙄

Re: Registering new sim

Cleoriff — Wed, 29 Apr 2020 18:49:11 GMT

@Gg89

Other ways to top up

Re: Registering new sim

jonsie — Wed, 29 Apr 2020 18:54:35 GMT

Is this a new sim or one that hasn't been used for a long time?

Re: Registering new sim

Gg89 — Wed, 29 Apr 2020 19:07:50 GMT

It's a brand new sim, I got it in January but it had never been used!

Re: Registering new sim

jonsie — Wed, 29 Apr 2020 19:12:07 GMT

I managed to do the first top up of a sim card last week through the My O2 app.

If you can't do that then you need to get a voucher

But if it isn't allowing you to even call 4444 then there is a problem either with the phone or with the sim card.