topic Re: Payment on hold in paypal in Pay As You Go

Payment on hold in paypal

Craigsaccount — Tue, 18 Feb 2020 17:22:53 GMT

How do I cancel Transaction ID [personal info removed]

I spoke to 02 and they said to contact paypal to cancel the payment as I no longer want the phone.

MI5 — Sat, 15 Feb 2020 13:00:30 GMT

Contacting PayPal is the way to do it.

Cleoriff — Sat, 15 Feb 2020 13:03:07 GMT

If you paid for the device via Paypal then you have to contact them to cancel the transaction..

The only other way is to send it back under the 14 day change of mind policy, though that is time consuming

Craigsaccount — Sat, 15 Feb 2020 13:19:52 GMT

The payment is showing as pending no money hasbeen taken.

Cleoriff — Sat, 15 Feb 2020 13:29:29 GMT

Then cancel the transaction @Craigsaccount

Craigsaccount — Sat, 15 Feb 2020 13:36:04 GMT

I am unable to do that myself as it is pending.

MI5 — Sat, 15 Feb 2020 13:39:17 GMT

If O2 don't claim the money it will automatically expire.

Cleoriff — Sat, 15 Feb 2020 14:02:31 GMT

@Craigsaccount wrote:
I am unable to do that myself as it is pending.

You can ring Paypal though and they will do it....

"If you have any questions, contact our UK customer support team on 020 8080 6500 or 0800 358 9448"