topic Re: Regarding my number in Pay As You Go

Regarding my number

Rag — Tue, 11 Feb 2020 21:16:46 GMT

Dear sir/ madam,
I have put a pay as you go sim and yet get texts saying it is an international sim and get billed too much. Kindly advise. Jesna Manoj

Re: Regarding my number

Bambino — Tue, 11 Feb 2020 21:19:56 GMT

@Rag This is not O2. This is a customer community. See this link for ways to contact O2: https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

Re: Regarding my number

MI5 — Tue, 11 Feb 2020 21:27:57 GMT

@Rag

You can choose one of the big bundle options from there which will give you a monthly allowance of calls, texts and data for use in the UK and EU.

Re: Regarding my number

jonsie — Tue, 11 Feb 2020 21:56:23 GMT

I'm not sure how you get bills. Did you have a contract previously?

You can't just put a P&G sim in to end the contract if you have one.

Re: Regarding my number

Bambino — Wed, 12 Feb 2020 00:09:41 GMT

Good point, @jonsie

Re: Regarding my number

MI5 — Wed, 12 Feb 2020 07:00:29 GMT

Maybe they just mean too much credit is taken or they don't understand the price structure of the international SIM?

Re: Regarding my number

Martin-O2 — Thu, 13 Feb 2020 12:22:59 GMT

@Rag did you speak to customer services about this one and if so what was the result?