topic Re: Transferring my number from Vodafone to O2. in Pay As You Go

Transferring my number from Vodafone to O2.

Qwerty — Tue, 07 Jan 2020 05:48:23 GMT

I have tried completing the form under my account, help and support: keep your mobile number. I put my old number under number I want to keep. Put the number on my new O2 SIM card under new O2 number. Entered my PAC code. I am not sure if I completed the form correctly. Also it appears to say I will only be able to receive, not, send calls when my old number is activated. Is this true? It is important that I keep my old number with my new phone and new PAYG O2 sim. Am confused, please help. Thanks.

Re: Transferring my number from Vodafone to O2.

Bambino — Tue, 07 Jan 2020 06:23:00 GMT

@Qwerty Is this the page you're referring to? https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number#qs

If your port wasn't successful you'll need to speak to customer service in the morning: https://www.o2.co.uk/contactus You can also call for free from any phone on 0800 032 1402. Best time to call is 8-8.30 am to get through quickly.

Re: Transferring my number from Vodafone to O2.

MI5 — Tue, 07 Jan 2020 06:46:38 GMT

@Qwerty

Yes you have filled in the form correctly and you should receive a text message today informing you of the port date.

Once the port has completed you will be able to make and receive calls just as you could with your old provider.

Let us know when you get the text which confirms your request.

Re: Transferring my number from Vodafone to O2.

Cleoriff — Tue, 07 Jan 2020 07:34:38 GMT

@Qwerty

Keep rebooting your phone as well.

Best of luck and welcome to the forum

Re: Transferring my number from Vodafone to O2.

MI5 — Tue, 07 Jan 2020 07:52:52 GMT

@Qwerty

On the day of the switch, your old sim will lose signal. When this happens, put your new sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

Re: Transferring my number from Vodafone to O2.

Martin-O2 — Fri, 10 Jan 2020 12:28:20 GMT

Hey @Qwerty did your number transfer complete in the end?

Re: Transferring my number from Vodafone to O2.

Qwerty — Sun, 12 Jan 2020 17:21:19 GMT

Hello, I have managed to transfer my number to O2 successfully. However, I find I have another problem. There is one of my UK contacts I find I can’t send texts to. It keeps showing “message not delivered “. I have checked I am sending to the right number. How can I put this right? Many thanks.

Re: Transferring my number from Vodafone to O2.

Qwerty — Sun, 12 Jan 2020 17:28:39 GMT

Also, having transferred my old number, when I open the O2app, the original number from the new SIM card is still showing as my main number. When I try to sign in to the app, it doesn’t recognise my account. How can I change it ?

Re: Transferring my number from Vodafone to O2.

MI5 — Sun, 12 Jan 2020 17:33:05 GMT

@Qwerty

It's possible that not everything has fully ported over yet.

Try rebooting your phone a few times and for the number issue, delete the app, reboot and re-install the app.

If you are still having problems, call customer service in the morning