topic Re: Cancel port in in Pay As You Go

Cancel port in

WelshPaul — Fri, 01 Nov 2019 15:50:39 GMT

I have been trying all afternoon to contact o2 about canceling a port in request due to take place on the 4/11/19. Their phone lines just cut you off, their live chat is always offline or busy and their is no email address to email. How can I contact someone to cancel my port in request?

Re: Cancel port in

MI5 — Fri, 01 Nov 2019 15:55:01 GMT

@WelshPaul

There's currently a fault.

Please keep trying.

Re: Cancel port in

WelshPaul — Tue, 05 Nov 2019 08:14:53 GMT

So I finally got through on live chat on 1/11/19 to cancel my port in request and they agreed to cancel it. I get a text this morning informing me that they are all set to move my number over to them today and it will be done by 6PM! Useless company!!! I will be getting my PAC number tomorrow and moving back to Vodafone for sure.

[Chat transript removed]

Re: Cancel port in

EmilieT — Tue, 05 Nov 2019 08:18:15 GMT

Good morning @WelshPaul, and sorry to hear you had some issues with your number port- how are you getting on with it all now? Do you need any further help?

Re: Cancel port in

WelshPaul — Wed, 06 Nov 2019 21:03:45 GMT

No. I have ported back to Vodafone today.