topic Re: Trying to get Balance by text in Pay As You Go

Trying to get Balance by text

Anonymous — Sun, 23 Jun 2019 16:15:16 GMT

Hi,

I am sending the word BALANCE to 20202 but recently I am getting no reply.

I have tried several times today but nothing.

I prefixed one of the messages with *0# and got a message back saying it has been delivered but still no balance text.

Any ideas?

Re: Trying to get Balance by text

MI5 — Sun, 23 Jun 2019 16:29:24 GMT

@Anonymous call 4444 or check in your MyO2 http://www.o2.co.uk/myo2

Re: Trying to get Balance by text

EmilieT — Mon, 24 Jun 2019 09:25:20 GMT

Hey @Anonymous, just wondering if you managed to get an update on your balance in the end? Let us know if the advice above worked for you

to the forum!

Re: Trying to get Balance by text

Anonymous — Wed, 17 Jul 2019 21:03:40 GMT

Hi,

It started working since my last message but has since gone again.

Cannot use myo2 as it will not let me register. I receive error message:

‘Sorry, we can't find any products or services for mobile number 07xxxxxxxxx’

I contacted O2 and they said I would need ditch the email address I have had for years and start a fresh one which isn’t on.

Currently in dispute with o2 on this matter...