topic iPhone 8 PAYG Cannot Send SMS Messages? in Pay As You Go

iPhone 8 PAYG Cannot Send SMS Messages?

DaveC — Mon, 03 Jun 2019 21:50:30 GMT

I have an iPhone 8 on PAYG and cannot send text messages. I have tried dialling *#5005*7672# and get a message Error Performing Request, Unknown Error. I have tried dialling **5005*7672*+447802000432# and get the same error. I have tried putting the SIM in another iPhone, same error. I have tried putting the SIM in an android, still will not send SMS? iMessage and FaceTime will not activate. I have tried turning them off/on, still will not activate. The PAYG tariff I am on is the £10 data big bundle with 5000 texts, 500 mins of calls, data. I took the phone onto O2 shop in Croydon, the were not able to help. Does anyone have any idea how I can get SMS working? Thanks.

Re: iPhone 8 PAYG Cannot Send SMS Messages?

MI5 — Mon, 03 Jun 2019 21:58:00 GMT

@DaveC

Sounds like an account problem.

I'd call customer services to get it checked.

http://www.o2.co.uk/contactus

Re: iPhone 8 PAYG Cannot Send SMS Messages?

jonsie — Mon, 03 Jun 2019 22:18:36 GMT

Are you able to make calls and go online?

Re: iPhone 8 PAYG Cannot Send SMS Messages?

DaveC — Mon, 03 Jun 2019 22:21:05 GMT

Yes I can make calls and can go online through data

Re: iPhone 8 PAYG Cannot Send SMS Messages?

DaveC — Mon, 03 Jun 2019 22:24:36 GMT

I too think it’s an account problem but the guy in the O2 shop said it might be iTunes related. I don’t think it’s that as the problem transfers when the SIM is put into a different iPhone and an android phone. Neither will send SMS

Re: iPhone 8 PAYG Cannot Send SMS Messages?

MI5 — Mon, 03 Jun 2019 22:26:28 GMT

Exactly why I didn't suggest anything other than account related.

Re: iPhone 8 PAYG Cannot Send SMS Messages?

DaveC — Mon, 03 Jun 2019 22:30:25 GMT

Yes hopefully O2 customer support can resolve it without a tennis match between O2 and Apple blaming each other 🙂

Re: iPhone 8 PAYG Cannot Send SMS Messages?

MI5 — Mon, 03 Jun 2019 22:43:25 GMT

You may have to keep at it a while but you should find someone who can help you, eventually!

Re: iPhone 8 PAYG Cannot Send SMS Messages?

gmarkj — Tue, 04 Jun 2019 06:48:33 GMT

Stoopid question, but have you checked the message centre number is correct?

Re: iPhone 8 PAYG Cannot Send SMS Messages?

DaveC — Tue, 04 Jun 2019 06:51:37 GMT

Hi gmarkj, where is the message centre number stored in iPhone settings? Thanks

Re: iPhone 8 PAYG Cannot Send SMS Messages?

gmarkj — Tue, 04 Jun 2019 07:23:32 GMT

Not sure - I have an Android so it is different.
According to the link below, from your dialling screen dial *#5005*7672# and press call.
If it shows +447802000332 then it should be correct.
If it shows something else, then you dial the number you tried originally (**5005*7672*+447802000332#).
Did you transfer your number from another network, or move from pay monthly to pay as you go?
o2 help page:
https://www.o2.co.uk/help/phones-sims-and-devices?page=topic/texts-and-picture-messages/set-up-sms-manually/device/apple/iphone-8-ios-12/os-selection

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Cleoriff — Tue, 04 Jun 2019 07:31:28 GMT

Just checked that guide on my PC @gmarkj

Good find. (never knew it existed!!)

Re: iPhone 8 PAYG Cannot Send SMS Messages?

jonsie — Tue, 04 Jun 2019 13:17:51 GMT

If you have wifi calling enabled in My O2 you may get an error message. Disabling it will allow you to dial in those codes.

Re: iPhone 8 PAYG Cannot Send SMS Messages?

gmarkj — Tue, 04 Jun 2019 16:46:21 GMT

Can you enable wifi calling on payg @jonsie? Thought it was pay monthly only (but willing to be corrected)....

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Marjo — Wed, 05 Jun 2019 08:11:58 GMT

Nice to see all the troubleshooting here guys. @DaveC Sorry to hear you've been having trouble with this - have you made any progress since you last posted? Any luck with customer service?

Re: iPhone 8 PAYG Cannot Send SMS Messages?

DaveC — Wed, 05 Jun 2019 08:58:03 GMT

Hi, I was on an online chat with O2 last night for 1-hour 20 mins. The first level of O2 support passed me up to the 2nd level. The 2nd level of support said I would need to speak with the 3rd level of support who was not available until 8 am. The problem I have is that it's my wife’s phone that has the issue and I do not have her phone to hand for testing purposes. It seems I’m getting nowhere so I might have to consider switching.

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Marjo — Fri, 07 Jun 2019 18:10:57 GMT

Hey @DaveC , sorry to hear that, sounds frustrating. I'm not sure how much more could be done if you don't have the phone at hand, but I'm happy to check with our Gurus to see if they can help further in any way. I'll drop you a Private Message here on the forum shortly to get a few additional details.

Re: iPhone 8 PAYG Cannot Send SMS Messages?

DaveC — Thu, 20 Jun 2019 11:20:47 GMT

My wife called into an O2 shop and carried out a SIM swap. This has now resolved the SMS text issue and she can send text messages to android devices. Thanks to everyone for your assistance. David 🙂

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Cleoriff — Thu, 20 Jun 2019 12:23:25 GMT

@DaveC wrote:
My wife called into an O2 shop and carried out a SIM swap. This has now resolved the SMS text issue and she can send text messages to android devices. Thanks to everyone for your assistance. David 🙂

Pleased it's sorted for you now @DaveC