topic Re: Unblock websites in Pay As You Go

Unblock websites

Luke4658 — Sun, 26 May 2019 14:00:04 GMT

i have just tried to get the adult content block removed by contacting customer services via live chat but they said they cannot remove it. How can I get it removed I do not have a credit card.

Re: Unblock websites

Cleoriff — Sun, 26 May 2019 14:11:05 GMT

@Luke4658

You have to speak to customer services not live chat https://www.o2.co.uk/contactus

to have the adult restriction lifted

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Or go instore with ID

Re: Unblock websites

Bambino — Sun, 26 May 2019 14:13:02 GMT

@Luke4658 A credit card is usually proof that you are 18 or older. You can try speaking to customer service. Maybe you can send a copy of your birth certificate? https://www.o2.co.uk/contactus Office hours are reduced over the Bank Holiday. If you cannot call any of the numbers listed you can call from any phone on 0800 032 1402

Re: Unblock websites

MI5 — Sun, 26 May 2019 18:03:18 GMT

Live chat removed mine so might be worth trying again as you may get a different response from a different agent.

Re: Unblock websites

liggerz87 — Mon, 27 May 2019 10:43:51 GMT

If you can't get it removed you can use a vpn

Re: Unblock websites

Luke4658 — Wed, 29 May 2019 18:36:41 GMT

i have called customer services today and they would not remove it, it looks like i will have to use giffgaff instead as they accept a driving licence when removing it online.

Re: Unblock websites

MI5 — Wed, 29 May 2019 18:40:28 GMT

We've long since given up suggesting that O2 employ different methods of verification......