topic test in Pay As You Go

test

Kate2603 — Wed, 17 Apr 2019 16:40:25 GMT

Hello! My name is Kate.

Im leaving the UK for 5 months. I dont want to cancel my tariff and get the new number when I'll be back and I also dont want to pay that much all these 5 months (because ill be out of country).

Pay as you go? How does it work? Will I have the same number as I have right now? I'm leaving on 20.04.2019 and if I order this sim now, I have time till it reaches me. But I dont know how does it work etc.

Also, when I'll be back, I would like to go back tto my plan again.

Re: test

MI5 — Wed, 17 Apr 2019 16:47:57 GMT

Hi @Kate2603 if you choose the classic payg tariff you won't have to top up any more during the 5 months you are away and you can then switch back to your bundle when you return home.

Re: test

Kate2603 — Wed, 17 Apr 2019 17:09:17 GMT

Alright, got it. Thanks!

But when Ill request for classic pay as you go - is it going to be my number that I have right now or other one?

And if its going to be the one that I have right now, how would i need to cancel the bundle that I have right now? Or it will swwitch off automatically as soon as I insert a pay as you go sim in my phone.

Re: test

MI5 — Wed, 17 Apr 2019 17:14:27 GMT

@Kate2603 just login to your MyO2 http://www.o2.co.uk/myo2 and change your tariff to the classic payg. You keep the same sim and number, then, when you get back home, do the same to change back to your current bundle.

Re: test

jonsie — Wed, 17 Apr 2019 17:14:56 GMT

I think you should be able to change tariff in My O2. I'm not overly sure though as I'm not P&G

Re: test

Kate2603 — Wed, 17 Apr 2019 17:33:30 GMT

Uhh.. Im struggling to find it.

Could you please help me? After I login to myO2 I only see upgrade, pay as you go top up (but not classic one), broadband pay as you go or pay monthly and thats it.

Re: test

MI5 — Wed, 17 Apr 2019 17:39:53 GMT

You need to go into the tariff details section @Kate2603 but you can also call 4445 for customer service to do it for you.

Re: test

Kate2603 — Wed, 17 Apr 2019 17:47:11 GMT

I found it, but here what they say:

No tariffs available

There aren't any tariffs for you to change to at the moment. This could be because there aren't any other tariffs suitable for your contract or you may not be able to move to a lower tariff yet.

Re: test

jonsie — Wed, 17 Apr 2019 17:50:00 GMT

Are you contract then or do you have a P&G big bundle?

Re: test

Cleoriff — Wed, 17 Apr 2019 17:55:06 GMT

@jonsie wrote:
Are you contract then or do you have a P&G big bundle?

Certainly sounds as if @Kate2603 is currently on a contract, in which case there is no way to pause or change it?

Re: test

MI5 — Wed, 17 Apr 2019 17:55:30 GMT

Sounds like a contract in which case, unless it has run it's minimum term, you have no choice other than to just pay the monthly bill whist you are away.
If past the minimum term you need to call 202 to get customer services to swap you to payg.

Re: test

Bambino — Wed, 17 Apr 2019 17:55:48 GMT

@Kate2603 If you're a contract customer you can't just cancel it and switch to Pay & Go. Please see this link: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Re: test

Kate2603 — Wed, 17 Apr 2019 17:58:01 GMT

I dont know...

But I signed the contract in September for 12 months.

Ulmitited calls and messages and 50 GB.

Re: test

Cleoriff — Wed, 17 Apr 2019 18:01:02 GMT

@Kate2603 wrote:
I dont know...

But I signed the contract in September for 12 months.
Ulmitited calls and messages and 50 GB.

A sim only contract then? In which case you have no alternative other than pay it off and swap to PAYG @Kate2603

Re: test

MI5 — Wed, 17 Apr 2019 18:00:45 GMT

I'm afraid you are stuck with that then @Kate2603

Re: test

Kate2603 — Wed, 17 Apr 2019 18:04:01 GMT

I dont know..

But I signed the contract in September for 12 months.

Unlimited calls and massages, also 50GB.

Re: test

MI5 — Wed, 17 Apr 2019 18:07:58 GMT

@Kate2603 it is a contract which doesn't end until Sept 2019. You have to pay a full 12 months on it or pay it all in one lump sum.

Re: test

Kate2603 — Wed, 17 Apr 2019 18:20:36 GMT

Yea.. Alright thank you for help!

Re: test

Kate2603 — Wed, 17 Apr 2019 18:21:26 GMT

Yea, youre right.

Thank you for help!

Re: test

jonsie — Wed, 17 Apr 2019 18:25:12 GMT

If you are staying within the EU you can se your phone as normal (dependant on Brexit of course). Outside the EU then you need to ay the contract, monthly as normal if you can't pay it all off at once.