topic Re: Disconnection after lack of use. in Pay As You Go

Disconnection after lack of use.

mungodaisy — Tue, 26 Mar 2019 18:32:32 GMT

There seem to be two conflicting conditions which would cause the mobile to be disconnected:

If you do not carry out any chargeable activity at least once in any 6 month period (Condition 7 of service terms).

If you don't top up, or add a Bolt On at least once in any six month period (Classic Pay As You Go terms and conditions).

Which is correct?

Re: Disconnection after lack of use.

Anonymous — Tue, 26 Mar 2019 18:35:40 GMT

@mungodaisy @Both of them are correct

Re: Disconnection after lack of use.

MI5 — Tue, 26 Mar 2019 18:40:03 GMT

@mungodaisy You need to make a chargeable call or text at least once every 6 months and top up every 999 days.

Do this and your sim will stay active.

Re: Disconnection after lack of use.

adamtemp64 — Tue, 26 Mar 2019 18:47:15 GMT

Which version of the t&c for classic payg are you referring to ? As I do not see a mention of the top up requirement

https://www.o2.co.uk/termsandconditions/mobile/classic-pay-as-you-go-terms-and-conditions

@mungodaisy can an you confirm

Re: Disconnection after lack of use.

MI5 — Tue, 26 Mar 2019 18:59:28 GMT

The part about having to top up is wrong. We've questioned this before and had it confirmed by the community team.

Re: Disconnection after lack of use.

mungodaisy — Tue, 26 Mar 2019 19:02:48 GMT

It's in the following (see item 7)

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

Re: Disconnection after lack of use.

mungodaisy — Tue, 26 Mar 2019 19:04:30 GMT

Thank you!!

Re: Disconnection after lack of use.

MI5 — Tue, 26 Mar 2019 19:08:17 GMT

Confirmed here @mungodaisy

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=classicpayasyougo

Where can I view the Terms & Conditions for Classic Pay As You Go?

Here you can find our condensed terms for Classic Pay As You Go, but for more detail and full terms please visit http://www.o2.co.uk/terms.

Minimum top up £10. 16+. Advertised rates reflect calls and texts to standard UK landlines and mobiles only, and UK data. Minimum charge of 1p per data session. Mins, texts and data can also be used when roaming in our Europe Zone, subject to Fair Usage policy. Selected Bolt Ons are not-transferable to this tariff and will be lost if you switch – please check before switching. The Classic tariff is compatible with the Monthly and One-off International Bolt Ons. Opt in at £2 per month. See o2.co.uk/callingabroad for latest international call rates and Bolt On terms. Accessing 4G data is subject to using a compatible 4G device and 4G network coverage. If you don’t carry out a chargeable activity at least once in any 6-month period your mobile number and sim will be disconnected and you will lose any credit on your account. If you wish to be re-connected you will be given a new mobile phone number. Terms apply, see o2.co.uk/terms. Priority offers are subject to eligibility and availability. See App for details. O2 Wifi is subject to availability and fair usage. See o2wifi.co.uk. O2 Rewards: opt in required, maximum reward £150 every three months. 5% for the first 6 months, 10% thereafter. Selected vouchers only.