topic Re: Keeping phone number in Pay As You Go

Keeping phone number

Ray1218 — Thu, 27 Dec 2018 16:34:42 GMT

I got a new phone last week and was changing over from Vodaphone to o2 but wanted to keep my old number, so I did the usual get the PAC code and fill in the online form to get it swapped however after a few days it had still not changed over. I tried it a second time and waited again and my number has still not swapped over. has anyone else came across this problem?

Re: Keeping phone number

Bambino — Thu, 27 Dec 2018 16:37:48 GMT

@Ray1218 You can contact customer service https://www.o2.co.uk/contactus, but you'll probably need to speak to Vodafone customer service as well. Trying to port your number over the holiday period isn't most likely the best time to be doing that. Good luck. Hope you get the port sorted soon.

Re: Keeping phone number

jonsie — Thu, 27 Dec 2018 16:37:53 GMT

There have been problems with all the online forms. The best option is to ring them.

http://www.o2.co.uk/contactus

Re: Keeping phone number

MI5 — Thu, 27 Dec 2018 16:39:18 GMT

@Ray1218

Official O2 help and support here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number