topic Re: £5 credit in Pay As You Go

£5 credit

WendyP — Sat, 08 Dec 2018 10:35:38 GMT

I have registered Sim on O2 using the link "Get £5 free credit. When you register for My O2, on Pay As You Go". Job done,....but no credit on my phone.

I have tried calling 4445 customer services to be just given top-up options or to call 4445 for help......SAME NUMBER THAT I AM CALLING!!!

I have tried webchat, but just get the normal message

"Give us a moment

We're just checking to see if there's an available agent." !!!

So frustrating...I used to be with O2 a few years ago and now remember why I swithed networks!

Any suggestions?

Re: £5 credit

Cleoriff — Sat, 08 Dec 2018 10:49:24 GMT

@WendyP

You will need to persevere with calling them I'm afraid. 4445 is the number for Customer service PAYG....though I expect they are very busy after the Network outage .

Other ways to top up here if you need to urgently

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

Re: £5 credit

Anonymous — Sat, 08 Dec 2018 10:53:00 GMT

@WendyP It maybe a virtual credit where you don’t see it but you use it before you see your balance go down as normal

Re: £5 credit

WendyP — Sat, 08 Dec 2018 11:16:20 GMT

Thank you Cleoriff.

Re: £5 credit

WendyP — Sat, 08 Dec 2018 11:18:45 GMT

I currently don't have any credit (tight month) and my phone is not letting me call out or text, so not yet available.
Thank you lovemyphone for responding though.

Re: £5 credit

Marjo — Mon, 10 Dec 2018 17:10:51 GMT

Hi @WendyP, how are you getting on with this, did you make any progress yet regarding the free credit?