topic Re: Sim card barred in Pay As You Go

Sim card barred

Unbarred — Sun, 09 Dec 2018 20:42:22 GMT

My O2 sim is barred and i tried to look for a solution and what i saw was to contact the the agent and there is no agent, i tried calling their customer line and always busy, i tried tweeting my problem on twitter and there is no response, so tell me how to remove the bar and what hurts is that i bought £20 voucher to topup but the sim is barred. So what should i do? and currently i am on roaming

Re: Sim card barred

MI5 — Sun, 09 Dec 2018 20:44:57 GMT

@Unbarred

All forms of contact here so you'll have to keep trying http://www.o2.co.uk/contactus

Other options when in UK include O2 stores.

Re: Sim card barred

Bambino — Sun, 09 Dec 2018 21:37:46 GMT

@Unbarred Why was the sim barred in the first place?

Re: Sim card barred

Unbarred — Sun, 09 Dec 2018 21:39:40 GMT

I dont even know why and the custmoer response service is bad

Re: Sim card barred

Bambino — Sun, 09 Dec 2018 22:04:52 GMT

@Unbarred Was this a new sim or have you had it for some time? If it was new, where did you get it from?

Re: Sim card barred

jonsie — Sun, 09 Dec 2018 22:25:49 GMT

If it's been inactive for any length of time then customer service will need to reactivate it for you. Either call or possibly live chat can help you.

Re: Sim card barred

Unbarred — Sun, 09 Dec 2018 22:34:01 GMT

Yes, it was a new sim card, pay as you go and i ordered it from a mobile distributor, i mean middle sales men and it was fresh and never used with the SSN code at the back of the package and i activated the sim card, top up using £10 voucher i bought and it got deducted. So i removed the sim and did not use it for 2 weeks, so after two weeks, i tried to put the sim card back to topup £20 voucher i bought and when i dial 4444, all i hear is your number is resticted, call barred

Re: Sim card barred

Unbarred — Sun, 09 Dec 2018 22:36:41 GMT

Are you sure the customer service response live chat works here? Nothing and i tried tweeting my problem to them on twitter and no reply

Re: Sim card barred

Bambino — Sun, 09 Dec 2018 22:38:59 GMT

@Unbarred This is a customer community. No one here can help with account issues. It sounds as if you may have been sold a counterfeit sim card. You'll need to speak to customer service in the morning. https://www.o2.co.uk/contactus

Edit: Alternatively, you can call for free from any phone from abroad on +44800 032 1402

Re: Sim card barred

Unbarred — Sun, 09 Dec 2018 22:40:38 GMT

Counterfeit and i still receive sms from their services on promotion and seriously there is no agent online

Re: Sim card barred

Anonymous — Sun, 09 Dec 2018 22:45:33 GMT

Try using a different browser

Re: Sim card barred

Bambino — Sun, 09 Dec 2018 22:46:38 GMT

@Unbarred There won't be anyone online at this time of night. You'll have to try again in the morning.

Re: Sim card barred

jonsie — Sun, 09 Dec 2018 22:52:08 GMT

I think maybe the problem is that you are on a big bundle and as you are roaming you have no credit. The top up line should be free but often doesn't work when you are overseas. Try live chat around 8.30am UK time.