topic Re: Balance in Pay As You Go

Balance

AhaNg — Wed, 28 Nov 2018 10:35:11 GMT

I have a balance of £5 yesterday and topped up for £10 just now, but why my balance is £14? The rollover date is 29th.

Re: Balance

MI5 — Wed, 28 Nov 2018 11:19:23 GMT

If your phone has used any data a £1 will have been taken for web daily charge if no data allowance on your account.

Re: Balance

AhaNg — Wed, 28 Nov 2018 11:42:37 GMT

I still have the data. It seems they change the rollover date to today, so it costs me £1. WTF

Re: Balance

MI5 — Wed, 28 Nov 2018 11:48:02 GMT

Give customer services a call and they will refund you.
Make sure you call on 4445 and not chat as they don't have the authority to refund you.

Re: Balance

jonsie — Wed, 28 Nov 2018 13:39:55 GMT

Call them, live chat are fairly useless for this kind of thing. Difficult to use chat anyway. A sympathetic adviser will put your credit back to £15.00.

Re: Balance

Marjo — Thu, 29 Nov 2018 12:53:13 GMT

Hi @AhaNg, welcome to our community! Did you manage to speak with customer service about your balance and sort everything out? Let us know if you have any further questions the community could help you with.