topic Re: My O2 Pay As You Go Update in Pay As You Go

My O2 Pay As You Go Update

Chris_K — Fri, 19 Apr 2019 10:38:04 GMT

Hey everyone,

The My O2 team have a brand new update available that focuses on our Pay As You Go customers that adds some brand new features and functionality to the app, including the ability to top-up, add a payment card, move tariffs, and more. If you want to cut straight to the chase, then download the latest version of the app here.

So, what’s new? Let us fill you in:

Forget topping up by calling 4444 or buying a voucher – you can now top-up directly from within the My O2 app itself, 24/7
Make future top-ups even quicker and smoother by adding a payment card
Add and remove a variety of available bolt-ons directly within the My O2 app
Want to change your tariff or move to a higher/lower data allowance for a particular month? You can now do that directly within the My O2 app

We expect most of our customers will be interested in the new top-up functionality. The option to top-up by calling 4444 is still available for those who want it, but the My O2 app will provide you with a far better experience. Please feel free to give it a go and let us know your thoughts – we’re sure you’ll love it.

If you’re an existing My O2 app user, you’ll already know how great it is – and with these new features and functionalities, we’re sure you’re going to love it even more.

If you’ve not yet installed and used the My O2 app, we’re offering a £5 incentive to new users who install and use it, which will be added directly to your Pay As You Go balance within 5 working days. Terms and Conditions apply.

What do you think of these new features? Let us know below what you think of the new update, and if there’s anything else you’d love to see in the future.

Re: My O2 Pay As You Go Update

Cleoriff — Mon, 05 Nov 2018 22:05:54 GMT

Thanks for the update @Chris_K

I have already updated the PAYG Top up guidelines for the community index.

However we did have someone who posted last week that they couldn't top up via the app. It was their first top up so I had to refer them back to the tried and trusted method for first top ups. ie use a voucher.

Re: My O2 Pay As You Go Update

jonsie — Tue, 06 Nov 2018 00:48:32 GMT

Some long needed improvements there. Brilliant for P&G customers

Re: My O2 Pay As You Go Update

Janjan — Fri, 07 Dec 2018 20:41:09 GMT

I am going to find a new network this is a joke I was happy with O2 till yesterday I lost a good job my husband missed a important phone call missed my brother headstone getting put up because your network crashed

Re: My O2 Pay As You Go Update

jonsie — Fri, 07 Dec 2018 21:55:20 GMT

It's unfortunate and these things happen at the most inconvenient times.

Re: My O2 Pay As You Go Update

Richie — Sat, 08 Dec 2018 14:24:27 GMT

Tried, installed it. Cannot top up. Cannot change tariff!! Useless!!

Re: My O2 Pay As You Go Update

Cleoriff — Sat, 08 Dec 2018 14:26:20 GMT

@Richie wrote:
Tried, installed it. Cannot top up. Cannot change tariff!! Useless!!

So you probably need to activate it https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Re: My O2 Pay As You Go Update

MI5 — Sat, 08 Dec 2018 14:49:10 GMT

@Richie wrote:
Tried, installed it. Cannot top up. Cannot change tariff!! Useless!!

Buy a voucher for your first top up and then you will find registering for MyO2 easier.

Re: My O2 Pay As You Go Update

Luke30 — Wed, 19 Dec 2018 00:36:43 GMT

It would be good if people that have the family Boult on on pay and go to be able to change or remove numbers by using the my o2 app.

Re: My O2 Pay As You Go Update

Ank — Sat, 29 Dec 2018 19:00:10 GMT

Why does the first top up need a voucher? You buy a voucher with a credit card and then do future tops ups with a credit card....Cut the voucher out of the process. Who does it help anyway.

Re: My O2 Pay As You Go Update

MI5 — Sat, 29 Dec 2018 19:03:29 GMT

It’s not supposed to happen but it’s just another of o2’s quirks.

Re: My O2 Pay As You Go Update

jonsie — Sat, 29 Dec 2018 19:04:59 GMT

@Ank wrote:
Why does the first top up need a voucher? You buy a voucher with a credit card and then do future tops ups with a credit card....Cut the voucher out of the process. Who does it help anyway.

Certainly not the customer! Can admin @Martin-O2 @Marjo please feed this back once again?

Re: My O2 Pay As You Go Update

Cleoriff — Sat, 29 Dec 2018 19:14:51 GMT

@jonsie wrote:
@Ank wrote:
Why does the first top up need a voucher? You buy a voucher with a credit card and then do future tops ups with a credit card....Cut the voucher out of the process. Who does it help anyway.
Certainly not the customer! Can admin @Martin-O2 @Marjo please feed this back once again?

And once again, the PAYG team will say the first top up does NOT need to be with a voucher.

It's a good job we are here to correct the 'myth'

Re: My O2 Pay As You Go Update

pgn — Sat, 29 Dec 2018 20:39:56 GMT

@Cleoriff wrote:
@jonsie wrote:
@Ank wrote:
Why does the first top up need a voucher? You buy a voucher with a credit card and then do future tops ups with a credit card....Cut the voucher out of the process. Who does it help anyway.

And once again, the PAYG team will say the first top up does NOT need to be with a voucher.
It's a good job we are here to correct the 'myth'

Valid points, @Ank.

Last time I bought a PAYG SIM for O2, it was from Carphone Warehouse - it was bought with a SIM that needed a tenner to activate it - all done in the store. Our only problem was to get that SIM changed to the original PAYG number, done about 30mins later in the O2 Shop in the same shopping centre, including transfer of remaining balance on original SIM to new SIM.

It should not be hard... should it?

Re: My O2 Pay As You Go Update

AztecUK — Thu, 03 Oct 2019 16:47:35 GMT

I've had best experience ever with O2 PayG.

I been treated well, sorry you guys had issues. Sure O2 will help you out.

I am so happy I swtiched to O2

Re: My O2 Pay As You Go Update

bristolash19910 — Wed, 15 Apr 2020 15:48:32 GMT

the my o2 app does not give you Remaining allowances icon or bar how many allowances you got left it only telling you how much you got left as writting & number that it please make it more friendly show icon & bar like pay monthly customers saw on my o2 app