topic Re: No roaming while using PAYG 02 SIM overseas: help! in Pay As You Go

No roaming while using PAYG 02 SIM overseas: help!

CalvuChopper — Wed, 17 Oct 2018 14:35:29 GMT

Hi community!

I know this is a common question, but still can't get a solution from the threads or 02 support team.

I live in Spain and have been using my 02 sim and UK number and package fine for now, roaming worked perfectly. Yesterday I entered a Spanish sim temporarily and when I put my 02 SIM back inside, no roaming. Chatted with 02 support who gave updated APN details but they did not suggest anything else. Still stuck.

So:

data roaming is swtiched on
my phone works; I can recieve calls, so the SIM is correctly in place
I have coverage bars displayed
I am connected to a network here in Spain

But no internet! Can anyone suggest what to do from scratch again including correct APN?

Many thanks in advance

Re: No roaming while using PAYG 02 SIM overseas: help!

jonsie — Wed, 17 Oct 2018 14:40:08 GMT

What phone do you have?

Re: No roaming while using PAYG 02 SIM overseas: help!

CalvuChopper — Wed, 17 Oct 2018 15:09:11 GMT

Hi jonsie! Good point.

It's a SAMSUNG GALAXY A3 2017)

Re: No roaming while using PAYG 02 SIM overseas: help!

MI5 — Wed, 17 Oct 2018 15:30:41 GMT

You can check your apn settings here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2

Re: No roaming while using PAYG 02 SIM overseas: help!

CalvuChopper — Wed, 17 Oct 2018 16:16:39 GMT

sorted M15 - you star! It seems the problem was related to being payasyougo and entering the correct passwords / versions as compared with contract. Kind of incredible 02 support did not suggest that to me!

Cheers

Re: No roaming while using PAYG 02 SIM overseas: help!

MI5 — Wed, 17 Oct 2018 16:37:48 GMT

Glad you're sorted mate.