topic Re: The card number entered is not an accepted card type. in Pay As You Go

The card number entered is not an accepted card type.

Eugene — Sun, 07 Oct 2018 09:00:48 GMT

Did anyone come across any problem?

The card number entered is not an accepted card type.

I tested different types of cards, and all failed. Usually I should wait for a few days, and the problem will be sorted out automatically..........

Re: The card number entered is not an accepted card type.

Cleoriff — Sun, 07 Oct 2018 09:07:53 GMT

@Eugene

Usually this happens if it's a foreign bank card. I'm not sure they accept Electron either.

However, you should give customer services a call and let them sort out the problem

https://www.o2.co.uk/contactus

Edited to add this for info. It's Electron and Diners they wont accept http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=12566

Re: The card number entered is not an accepted card type.

Eugene — Sun, 07 Oct 2018 09:08:20 GMT

This is a local bank "Santander" issued about 9 months ago.

I used it everyday in Coop and no proble took place.

Re: The card number entered is not an accepted card type.

Cleoriff — Sun, 07 Oct 2018 09:10:52 GMT

@Eugene

Also the fact you used various different cards may have created a problem. You could leave it for a while and try again, OR as I said above give customer services a call

Best of luck and welcome to the forum

Re: The card number entered is not an accepted card type.

Cleoriff — Sun, 07 Oct 2018 09:12:42 GMT

@Eugene wrote:
This is a local bank "Santander" issued about 9 months ago.

I used it everyday in Coop and no proble took place.

Then there should be no probelm. However, something IS going wrong so give customer services a call

Re: The card number entered is not an accepted card type.

Eugene — Sun, 07 Oct 2018 09:14:17 GMT

The first time I used is that local Santander card. Hmm.

Does that mean the Santandar card is not coherent to this O2 topup?

Re: The card number entered is not an accepted card type.

Cleoriff — Sun, 07 Oct 2018 09:20:23 GMT

@EugeneIf you are trying to top up you need to register the card before you can use it. Follow the instructions by calling 4444

Meanwhile follow the other instructions to top up here. https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

If you are having no luck with that card.

Re: The card number entered is not an accepted card type.

Eugene — Sun, 07 Oct 2018 09:21:05 GMT

Finally solve the problem. I used Google Chrome and it always can not help me top up.

Then I use Internext Explorer, and it succeeds.

Great

Re: The card number entered is not an accepted card type.

Cleoriff — Sun, 07 Oct 2018 09:23:15 GMT

@Eugene wrote:
Finally solve the problem. I used Google Chrome and it always can not help me top up.

Then I use Internext Explorer, and it succeeds.

Great

Pleased it's sorted anyway @Eugene

Re: The card number entered is not an accepted card type.

wilson1000 — Thu, 27 Dec 2018 13:14:54 GMT

I had this problem and worked around it.

The Problem

My computer automatically filled in the card detail fields for me. If this is the case for you, O2 cannot detect the type of card and reports the error - even though your card type is accepted and valid.

The Solution

Fill in the card fields manually (type them in, not copy/paste) so the page can detect the input.

Re: The card number entered is not an accepted card type.

ZakMcKracken — Fri, 02 Aug 2019 11:57:36 GMT

That O2 web page has come controls (in Javascript) to manage the typing, they break copy/paste from Chrome card secure vault and they prevent copy/paste in general (I was trying to copy my card number from my KeePass password manager).

O2 should remove that useless client checks.

Re: The card number entered is not an accepted card type.

pgn — Fri, 02 Aug 2019 21:34:20 GMT

They also break the "hold your card up to the camera" method of entering your card details, @Martin-O2 and @EmilieT and @Marjo - had to dig out the laptop to put a tenner on my daughter's phone yesterday - even a switched phone from WiFi to O2 4G to see if it helped... Very off-putting!

Re: The card number entered is not an accepted card type.

MI5 — Fri, 02 Aug 2019 21:37:34 GMT

There are also redirects when paying your bill online in your MyO2 which all browsers block by default, resulting in a failed payment to O2 but has the money held by your bank for days "just in case".
The whole website is backwards and outdated.

Re: The card number entered is not an accepted card type.

jonsie — Fri, 02 Aug 2019 22:05:47 GMT

But O2 will tell you there's nothing wrong with the website or their outdated systems. We've been saying it for years but it certainy seems a little more broken now.