topic Re: Can anyone help? in Android

Can anyone help?

Dingledee — Mon, 25 Aug 2025 00:16:55 GMT

Hi Everyone , looking for some advice.

I ordered a Samsung Galaxy Book2 Pro laptop in 2023 , A few months ago during an update the laptop stopped functioning. I have a lot of personal stuff going on and forgot about the laptop.

28th July I walked into an 02 store asking what could possibly be wrong , they checked out the device and explained it needed returned so the tech guys could have a look and figure out the problem.

A week ago , a refurbished laptop was sent to my home , happy days I thought.

Turning it on I encountered a problem , no wifi showed up only Mobile sim. Unfortunately for me when I returned the faulty laptop I forgot to remove the sim card.

I have been on to customer support 4 times about this issue and I am still no further on , what I was told , was that the sim had been discontinued and I was asked did I cancel it? Answer was No!

Has anyone encountered this before where no wifi networks are showing at all? I cannot get past set up due to this.

Thanks to all who's reading this.

Re: Can anyone help?

Cleoriff — Mon, 25 Aug 2025 01:09:59 GMT

@Dingledee

As you've tried customer service, I'll ask our forum manager @Dave-O2 if he can help. He's not back until Tuesday though so come back then and see if he's replied on this thread.

Re: Can anyone help?

MI5 — Mon, 25 Aug 2025 17:10:31 GMT

@Dingledee

No wifi showing has nothing to do with your sim issue.

You either don't have wifi turned on or the device is faulty.

Re: Can anyone help?

Dave-O2 — Tue, 26 Aug 2025 09:14:13 GMT

Thanks for the tag @Cleoriff

@Dingledee Regarding the SIM issue, can you please drop me the PM with the mobile number linked to the account?

Re: Can anyone help?

Cleoriff — Tue, 26 Aug 2025 13:54:45 GMT

Thanks @Dave-O2 x

Re: Can anyone help?

Dingledee — Mon, 01 Sep 2025 06:14:29 GMT

Hi Dave
Thanks for the reply. I don't have the sim number for the laptop its apparently discontinued. I have been waiting weeks now for them to reactivate the sim card but I have been getting fobbed off with ' There's a backlog' I am paying monthly for a device I cannot use and it's highly frustrating .
I don't know where to turn as it takes so long to get through by phone I honestly feel like getting the laptop and stuffing it into the bin!

Re: Can anyone help?

Cleoriff — Mon, 01 Sep 2025 06:38:37 GMT

@Dingledee

I'll tag @Dave-O2 for you. Otherwise your response will be missed.

Re: Can anyone help?

Dingledee — Mon, 01 Sep 2025 06:45:14 GMT

Hey ,

Thanks for the reply. My home WIFI is always switched on , as this is a refurbished laptop they sent out , I am starting to think the issue is with the laptop itself

Re: Can anyone help?

madasaf1sh — Mon, 01 Sep 2025 07:29:49 GMT

@Dingledee

I have noted no one has tried to help you fix the WiFi Issue.

This is a know issue on the Samsung laptops and is down to the WiFi Card drivers

Are there any devices in Device Manager with a yellow triangle on it, or if you select show hidden devices does anything show up.

Also might be worth if you can downloading the latest drivers for the wifi card

This reddit thread might help as well https://www.reddit.com/r/GalaxyBook/comments/1gmuk5x/samsung_galaxy_book_2_wifi_issues/

Re: Can anyone help?

Dingledee — Fri, 05 Sep 2025 02:46:40 GMT

Hi , Thanks for the reply. I cannot get past the set up page as once it comes to WIFI , no wifi networks are appearing bar one , the one that is greyed out with Mobile sim. I no longet have that sim card as I forgot to take it out when I brought my laptop into the 02 store.

Thanks , Dee

Re: Can anyone help?

Cleoriff — Fri, 05 Sep 2025 06:39:13 GMT

@madasaf1sh

I think this is for you?

Re: Can anyone help?

madasaf1sh — Fri, 05 Sep 2025 08:19:52 GMT

Thanks @Cleoriff

Wifi has nothing to do with Mobile Data..

@Dingledee

You need to boot into Windows Repair Mode on the Samsung

Using the Windows Recovery Environment (from startup)

If your laptop won't start correctly, this method will force Windows to enter the recovery options.

Force Shutdown: Power on your laptop, and as soon as the Windows or manufacturer logo appears, press and hold the power button to shut it down forcefully.
Repeat: Repeat the force shutdown process two more times.
Access Recovery: After the third force shutdown, your PC will automatically enter the Windows Recovery Environment, presenting you with startup repair options.

Using Samsung Recovery (Samsung-specific)

This option provides Samsung's own tools for resetting or backing up your computer.

Turn on the laptop .
Press F4 repeatedly: As soon as the Samsung logo appears, press the F4 key several times to open Samsung Recovery.
Start Factory Reset: Select the "Computer Factory Reset" option and then "Start Factory Reset".
Confirm Reset: Click OK on the confirmation screen to begin the factory reset.

Try the step above and it might be worth speaking to Samsung support

Re: Can anyone help?

Cleoriff — Fri, 05 Sep 2025 08:32:59 GMT

Thanks @madasaf1sh xx