topic Re: Not receiving OTP in Android

Not receiving OTP

CB27 — Mon, 25 Nov 2024 20:15:45 GMT

I am not receiving OTP codes from my banks unless I restart my phone once they have sent them. Any ideas? I am on Pay and Go. Good signal. It suddenly started a month ago.

Re: Not receiving OTP

MI5 — Mon, 25 Nov 2024 20:18:14 GMT

@CB27

Check guide

Re: Not receiving OTP

CB27 — Sat, 30 Nov 2024 09:17:28 GMT

I have checked the help message section but still not cured issue. I can receive codes from 92 via text.

Re: Not receiving OTP

madasaf1sh — Sat, 30 Nov 2024 09:55:32 GMT

@CB27

Sounds like the phone is failing to connect to the message centre, so could be losing the data channel, so first thing to try is a new sim, or try your sim in a different phone..

Re: Not receiving OTP

MI5 — Sat, 30 Nov 2024 10:24:29 GMT

@CB27

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)