https://community.o2.co.uk/t5/Android/Can-t-activate-eSim/m-p/1757606#M81063 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4595126">@Abswing94</a>&nbsp;</P><P>You need to ask O2 to push a new esim to your MyO2 or go in store with photo ID.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 25 Oct 2024 14:54:02 GMT MI5 2024-10-25T14:54:02Z https://community.o2.co.uk/t5/Android/Can-t-activate-eSim/m-p/1757602#M81062 <P>Can't activate eSim</P><P>&nbsp;</P><P>Just recently got a new device, it's supposed to be an eSim. I have my old device and when it asks to use my old device to scan the code on my new one it doesn't work.</P><P>&nbsp;</P><P>I didn't get an eSim pack to scan a QR code on the new device.</P><P><BR />Can you help me activate it please.</P><P>&nbsp;</P><P>I have checked My O2 and the Install My Sim section and it just has this</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Abswing94_0-1729867319080.png" style="width: 400px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/58740i26D50D2CCF4643D9/image-size/medium?v=v2&amp;px=400" role="button" title="Abswing94_0-1729867319080.png" alt="Abswing94_0-1729867319080.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>Thanks</P> Fri, 25 Oct 2024 14:42:06 GMT https://community.o2.co.uk/t5/Android/Can-t-activate-eSim/m-p/1757602#M81062 Abswing94 2024-10-25T14:42:06Z https://community.o2.co.uk/t5/Android/Can-t-activate-eSim/m-p/1757606#M81063 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4595126">@Abswing94</a>&nbsp;</P><P>You need to ask O2 to push a new esim to your MyO2 or go in store with photo ID.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 25 Oct 2024 14:54:02 GMT https://community.o2.co.uk/t5/Android/Can-t-activate-eSim/m-p/1757606#M81063 MI5 2024-10-25T14:54:02Z