topic Re: Order update in Android

Order update

QuantumQ — Wed, 26 Jun 2024 05:07:54 GMT

Hi, I made an order for a Samsung tab S9 ultra and it says payment pending on my bank account but I haven't received an email or anything to confirm my order. Can you help me?

Thank you.

Regards .

Qania

Re: Order update

TallTrees — Wed, 26 Jun 2024 06:41:56 GMT

Hi @QuantumQ

Welcome to the O2 community

We don't have access to your account

Looks like you need to contact o2 customer services

Phone numbers or social media contacts

HERE

Re: Order update

MI5 — Wed, 26 Jun 2024 07:06:27 GMT

@QuantumQ

If the order has not been approved, O2 won't have your money.

It is held by your bank as a pending transaction and will be returned to you in a few days if the order does not progress.

You need to ask your bank to return the funds and you can contact O2 sales to see if there is an issue with the order.

Call them on 0800 081 0255
Thanks