Call

Rachii — Fri, 26 Apr 2024 10:38:05 GMT

I just received a call from 0800 840 0202 I saw online that it is a scam is this true?

Re: Call

Cleoriff — Fri, 26 Apr 2024 10:57:32 GMT

@Rachii

If they asked for a code it is a scam

As always, if in doubt hang up and call O2 yourself

It seems to be an O2 number but it could easily have been spoofed

08008400202 who called me? | who-called.co.uk

Number spoofing scams - Ofcom

Re: Call

Enlli — Fri, 26 Apr 2024 10:58:25 GMT

It's come up before. Treat as a scam

See this thread

https://community.o2.co.uk/t5/Pay-Monthly/02-number/td-p/1662413

Re: Call

Bambino — Fri, 26 Apr 2024 12:10:30 GMT

@Rachii

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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