https://community.o2.co.uk/t5/Android/new-handset-and-not-receiving-calls-or-texts/m-p/1690364#M80571 <P>My phone was stolen on holiday and O2 at my request put a bar on it. I returned home to new handset (Pixel8) and sim card. Installed the card but realised the bars are still in place and requested removal - told it could take 24hrs. I was able to make calls and use data but after 30hrs+ still no sms or receiving calls. Tried the sim in another phone etc, no change. O2 say it's working fine. Ask for an esim to see if that sorts it - another 24hrs of no phone as this time they deactivate my physical sim immediately and I wait for an email wtih a QR code for esim which never comes. Check the O2 app tonight and the esim is there (no email as I was told would happen) so download it and same issue - no incoming calls or texts. How can this still be possible? I been waiting over an hour every eve on live chat and 24hrs for a response via Twitter and getting nowhere. I've now been without a working phone since Monday evening and this is my business phone! My only remaining option seems to be to go to a shop tomorrow but is there anything else I can try on the handset?</P> Thu, 01 Feb 2024 21:02:37 GMT dic 2024-02-01T21:02:37Z https://community.o2.co.uk/t5/Android/new-handset-and-not-receiving-calls-or-texts/m-p/1690364#M80571 <P>My phone was stolen on holiday and O2 at my request put a bar on it. I returned home to new handset (Pixel8) and sim card. Installed the card but realised the bars are still in place and requested removal - told it could take 24hrs. I was able to make calls and use data but after 30hrs+ still no sms or receiving calls. Tried the sim in another phone etc, no change. O2 say it's working fine. Ask for an esim to see if that sorts it - another 24hrs of no phone as this time they deactivate my physical sim immediately and I wait for an email wtih a QR code for esim which never comes. Check the O2 app tonight and the esim is there (no email as I was told would happen) so download it and same issue - no incoming calls or texts. How can this still be possible? I been waiting over an hour every eve on live chat and 24hrs for a response via Twitter and getting nowhere. I've now been without a working phone since Monday evening and this is my business phone! My only remaining option seems to be to go to a shop tomorrow but is there anything else I can try on the handset?</P> Thu, 01 Feb 2024 21:02:37 GMT https://community.o2.co.uk/t5/Android/new-handset-and-not-receiving-calls-or-texts/m-p/1690364#M80571 dic 2024-02-01T21:02:37Z https://community.o2.co.uk/t5/Android/new-handset-and-not-receiving-calls-or-texts/m-p/1690372#M80572 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5187242">@dic</a>&nbsp;</P><P>You could try resetting your network settings but ultimately it sounds like something not set correctly on your account.</P><P>They usually bar both the sim and account so get them to check.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Thu, 01 Feb 2024 21:28:32 GMT https://community.o2.co.uk/t5/Android/new-handset-and-not-receiving-calls-or-texts/m-p/1690372#M80572 MI5 2024-02-01T21:28:32Z