topic Exchange Device in Android https://community.o2.co.uk/t5/Android/Exchange-Device/m-p/1686694#M80528 <P>I want to exchange my new phone for a different colour. I am within the 14 days&nbsp;</P><P>&nbsp;</P><P><U><STRONG>Do O2 send out the new colour when the order is made or do they only send the new colour once they have received the original?</STRONG></U></P><P>I have made the return order via MyO2 and the delivery date states it arrives on Monday (today is Thursday) Logically I assumed they would only send out the new phone once they received the original.</P><P>&nbsp;</P><P><U><STRONG>Also, am I able to use an O2 store to send my phone back rather then posting?</STRONG></U></P><P>&nbsp;</P><P>Irrelevant question but, <U><STRONG>Why isn't it as simple as just exchanging the phone in store?</STRONG></U> Having to send it of and wait seems such a long process!</P> Thu, 18 Jan 2024 19:43:19 GMT Jake2023 2024-01-18T19:43:19Z Exchange Device https://community.o2.co.uk/t5/Android/Exchange-Device/m-p/1686694#M80528 <P>I want to exchange my new phone for a different colour. I am within the 14 days&nbsp;</P><P>&nbsp;</P><P><U><STRONG>Do O2 send out the new colour when the order is made or do they only send the new colour once they have received the original?</STRONG></U></P><P>I have made the return order via MyO2 and the delivery date states it arrives on Monday (today is Thursday) Logically I assumed they would only send out the new phone once they received the original.</P><P>&nbsp;</P><P><U><STRONG>Also, am I able to use an O2 store to send my phone back rather then posting?</STRONG></U></P><P>&nbsp;</P><P>Irrelevant question but, <U><STRONG>Why isn't it as simple as just exchanging the phone in store?</STRONG></U> Having to send it of and wait seems such a long process!</P> Thu, 18 Jan 2024 19:43:19 GMT https://community.o2.co.uk/t5/Android/Exchange-Device/m-p/1686694#M80528 Jake2023 2024-01-18T19:43:19Z Re: Exchange Device https://community.o2.co.uk/t5/Android/Exchange-Device/m-p/1686698#M80529 <P>You can only return instore if you bought from there</P><P>Did you speak to customer service?</P><P>Sometimes they may do a doorstep exchange for a faulty phone</P><P>Choice of colour exchange? Worth asking</P> Thu, 18 Jan 2024 20:02:39 GMT https://community.o2.co.uk/t5/Android/Exchange-Device/m-p/1686698#M80529 jonsie 2024-01-18T20:02:39Z