https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678063#M80431 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5415822">@Vesper73</a>&nbsp;</P><P>You could back up and do a factory reset which is the first thing any repairer will do.</P><P><LI-PRODUCT title="Guide: Backing up your phone" id="Guide021"></LI-PRODUCT>&nbsp;</P><P>If that fails, the best way forward would be to contact Samsung for help.</P><P><A href="https://www.samsung.com/uk/support/contact/" target="_blank">Help &amp; Contact | Samsung United Kingdom</A></P> Sat, 16 Dec 2023 17:52:52 GMT MI5 2023-12-16T17:52:52Z https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678060#M80430 <P>I got a Samsung s23+ just over a month ago. The fingerprint reader does not work. It worked intermittently for a week or so then gave up. I have re-registeted many times&nbsp; which I even had trouble with, it sometimes works on the odd occasion but barely at all. I have now registered different fingers numerous times but it is just the same. I went in to an o2 shop they checked the phone and said everything was working to be honest they weren't very helpful. I have had enough of it. Sometimes even the face recognition is iffy too. A phone that's worth over a grand and I'm not impressed. Nothing special about it really <span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Sat, 16 Dec 2023 17:48:57 GMT https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678060#M80430 Vesper73 2023-12-16T17:48:57Z https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678063#M80431 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5415822">@Vesper73</a>&nbsp;</P><P>You could back up and do a factory reset which is the first thing any repairer will do.</P><P><LI-PRODUCT title="Guide: Backing up your phone" id="Guide021"></LI-PRODUCT>&nbsp;</P><P>If that fails, the best way forward would be to contact Samsung for help.</P><P><A href="https://www.samsung.com/uk/support/contact/" target="_blank">Help &amp; Contact | Samsung United Kingdom</A></P> Sat, 16 Dec 2023 17:52:52 GMT https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678063#M80431 MI5 2023-12-16T17:52:52Z https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678064#M80432 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5415822">@Vesper73</a>&nbsp;</P><P>&nbsp;</P><P>Have you installed the One UI 6 operating system update ?&nbsp;</P><P>&nbsp;</P><P>If so, did your issues predate the installation of the update or did they begin after you updated ?&nbsp;&nbsp;</P> Sat, 16 Dec 2023 18:07:54 GMT https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678064#M80432 Oxonian 2023-12-16T18:07:54Z https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678903#M80436 <P>book a repair at nearest samsung store, they are usually quite good and free if under 2 year old which the s23 is</P> Tue, 19 Dec 2023 15:29:09 GMT https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678903#M80436 iancarr 2023-12-19T15:29:09Z https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678983#M80437 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5146442">@iancarr</a>&nbsp;</P><P>You need to tag in&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5415822">@Vesper73</a>&nbsp;so that he sees your suggestion.&nbsp;</P> Tue, 19 Dec 2023 18:11:56 GMT https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678983#M80437 Oxonian 2023-12-19T18:11:56Z https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678989#M80438 <P>They were already tagged when I gave the link to Samsung support.</P> Tue, 19 Dec 2023 18:26:16 GMT https://community.o2.co.uk/t5/Android/Samsung-s23-problems/m-p/1678989#M80438 MI5 2023-12-19T18:26:16Z