topic Re: Can I switch off mms messages on Samsung galaxy ace in Android

Can I switch off mms messages on Samsung galaxy ace

Anonymous — Sun, 14 Oct 2012 07:50:02 GMT

My daughter has a samsung galaxy ace and she keeps being charged for sending mms messages when she isn't aware that they are as there is no picture. Is there any way I can switch off the mms so she is unable to accidentally send them?

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Sun, 14 Oct 2012 08:52:45 GMT

I also had two normal text message sent as MMS and was charged for them. O2 online advisors have no idea, and offered a refund. But I wanted to know how to avoid this happening again.

Re: Can I switch off mms messages on Samsung galaxy ace

MI5 — Sun, 14 Oct 2012 11:54:01 GMT

Any android phone will convert long SMS (over 160 characters) into an MMS by default. The solution is to only send less that 160 characters in one message or download "Handcent" off Google play which allows you to override the default and sends long texts as multiple text messages rather than one MMS message.

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Sun, 14 Oct 2012 13:18:47 GMT

Also switching off mobile data prevents mms being sent or received.

Hope this helps.

Re: Can I switch off mms messages on Samsung galaxy ace

MI5 — Sun, 14 Oct 2012 13:22:24 GMT

@Anonymous wrote:
Also switching off mobile data prevents mms being sent or received.

Hope this helps.

Along with every other phone function that requires data

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Sun, 14 Oct 2012 15:09:32 GMT

This I know. I have a kid with an older galaxy model and only allow him to use data on wifi for this reason and the fact that all the apps he usesdemolish his credit otherwise.

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Mon, 15 Oct 2012 19:21:22 GMT

Thanks for your reply. We had already switched off the Internet as she was being charged for internet even when using wi-fi! I think it must be that the texts are too long as one of the answers said.

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Mon, 15 Oct 2012 19:29:30 GMT

Thanks for your reply. I think this must be the problem. 02 didn't mention it when I rang customer services, they kept insisting that she must have sent a picture and insinuating that she was not telling the truth! Not very helpful!

Re: Can I switch off mms messages on Samsung galaxy ace

MI5 — Mon, 15 Oct 2012 20:36:57 GMT

Unfortunately CS just read off scripts, without any working knowledge of the phone in question,;)

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Tue, 16 Oct 2012 08:29:56 GMT

Hi, this is just my two pennies contribution to this post. I too had this problem and noticed that the standard SMS app on the phone would always change to MMS when I had reached 3 sms messages, I downloaded Handcent as suggested and didn't really like it. I then tried "Go SMS Pro" also free from Google Play store. And personally think that is far better than Handcent..

Just my opinion but worth a try

Hope that helps.

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Wed, 17 Oct 2012 05:35:53 GMT

Thanks. Will give it a go.

Re: Can I switch off mms messages on Samsung galaxy ace

Anonymous — Tue, 28 Jan 2014 22:01:16 GMT

Its been confirmed on android and Samsung forums this problem exists. O2 are also reluctant to release any firmware updates for these phones so i have to ask the question why ? Are they in denial ? or are they allowing the non-savvy user to build up charges ? In selling a phone and contract that charges you this way they are in breach of contract. Yes if i send a picture message i should get charged but if i send a long text message or a group message its a sms , i should not be charged and they should not allow the phone or contract to charge me either. Now i argued a recent £7 charge for sending “merry xmas “ to about 40-50 people. This should have used up about 50 sms credits on my unlimited contract,however, i got charged 50 mms .

Re: O2 in self denial

Bambino — Tue, 28 Jan 2014 22:06:33 GMT

Sending the same posts in different threads gets you nowhere, except to be branded as a spammer.

Re: O2 in self denial

perksie — Tue, 28 Jan 2014 22:06:56 GMT

The earlier posts in this thread explain why this happens and how to stop it, there is more here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,Problem=Obj%2852283%29,question=ref%28User%29:str%28Mobile%29