topic Re: Problems with promo code for Galaxy Buds2 Pro in Android

Problems with promo code for Galaxy Buds2 Pro

Katy_K83 — Sat, 04 Nov 2023 12:55:38 GMT

I bought Samsung galaxy s23 with Samsung galaxy Buds Pro2 for £1 on 6/09/23 and still haven't received discount code for it (nearly 60 days after purchasing)

Re: Problems with promo code for Galaxy Buds2 Pro

jonsie — Sat, 04 Nov 2023 13:11:50 GMT

Tue 24/10/2023 23:17
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Problems with promo code for Galaxy Buds2 Pro

Oxonian — Tue, 07 Nov 2023 21:14:40 GMT

@Katy_K83

Have you had any luck in resolving this ? If you are at the sixty-day point and you still haven't had your code, you might want to consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

The first link has a section headed Resolver. Several members of this forum have reported that Resolver has facilitated a satisfactory outcome to their complaint.

Please keep us updated on developments.

Re: Problems with promo code for Galaxy Buds2 Pro

Katy_K83 — Tue, 14 Nov 2023 08:07:27 GMT

Hi,

I am still waiting for O2 Customer Service to resolve my issue. I was asked to wait for another 14 days for discount code to arrive. If nothing changes after that period of time I will make a formal complaint.

Thank you for your reply

Re: Problems with promo code for Galaxy Buds2 Pro

Katy_K83 — Tue, 14 Nov 2023 08:08:46 GMT

*still

Re: Problems with promo code for Galaxy Buds2 Pro

Oxonian — Tue, 14 Nov 2023 20:35:36 GMT

@Katy_K83

Please keep us updated on developments.

Re: Problems with promo code for Galaxy Buds2 Pro

pgn — Wed, 15 Nov 2023 23:28:28 GMT

@Katy_K83 - does the info in help?

Re: Problems with promo code for Galaxy Buds2 Pro

Katy_K83 — Thu, 16 Nov 2023 07:29:41 GMT

Hi @pgn

My problem is that I have not been sent discount code for £1 Samsung Galaxy Buds2Pro after 30 days of my purchase (6th September). I have been contacting O2 through MyO2 and their replies was always to wait and I will get the code. Still waiting...

Re: Problems with promo code for Galaxy Buds2 Pro

pgn — Thu, 16 Nov 2023 08:06:30 GMT

The instruction in the guide is:

That means using Twitter or Facebook or Instagram, not MyO2 Chat - link below has the three options you need, pick one and use it. Otherwise call 202 - now, just after 8am, is a good time to do that, @Katy_K83 - good luck.

Re: Problems with promo code for Galaxy Buds2 Pro

Katy_K83 — Thu, 16 Nov 2023 10:58:04 GMT

Thank you @pgn. I did send message to O2 using Instagram. I hope my problem will be resolved this time.

Re: Problems with promo code for Galaxy Buds2 Pro

pgn — Thu, 16 Nov 2023 11:09:41 GMT

@Katy_K83 wrote:
Thank you @pgn. I did send message to O2 using Instagram. I hope my problem will be resolved this time.

Perfect. Ping them again if you hear nothing back after an hour, and repeat - the Social Media team is busy, and sometimes the queue means your request disappears, out of sight, out of mind. Good luck!

Re: Problems with promo code for Galaxy Buds2 Pro

Katy_K83 — Thu, 04 Jan 2024 07:17:31 GMT

Hi,

I had to contact O2 team using Instagram again on 3rd January asking about my case. I received message back with my unique discount code for £1 Samsung Galaxy Buds2Pro and how to make an order straight away.

Thank you @pgn for help.

After 3 months my problem was resolved.

Re: Problems with promo code for Galaxy Buds2 Pro

pgn — Thu, 04 Jan 2024 08:11:22 GMT

You're very welcome, @Katy_K83 - the Buds promo has been a very awkward one to keep abreast of, glad to hear persistence on the social media channel worked 👍

Re: Problems with promo code for Galaxy Buds2 Pro

Cleoriff — Thu, 04 Jan 2024 09:23:34 GMT

@Katy_K83

Pleased to hear of someone receiving these buds. The whole promotion has been a real fiasco.

Well done.

NB I bought the S23 direct from Samsung. The buds were in the package when the phone was delivered!